Restaurant Assistant Manager - Lead Ops & Team Growth

The Assistant Manager is responsible for supporting the General Manager in overseeing

daily restaurant operations, ensuring customer satisfaction, maintaining food safety

standards, and fostering a clean and positive work environment. This position is an

important step toward assuming the responsibilities of a General Manager.

Key Responsibilities:

Leadership

? Assist with hiring, training, motivating, and developing team members to ensure

restaurant success.

? Conduct onboarding and orientation for new team members using the company’s

learning management system (WKS+ and WeLearn).

? Represent the General Manager in meetings, training sessions, and promotional

activities when the GM is not available.

? Demonstrate commitment to WKS Values:
Integrity, Loyalty, Winning, Service, and

Teamwork.

? Enforce uniform and grooming standards and ensure compliance with workplace

conduct policies.

? Promptly report claims of harassment, discrimination, retaliation, wage and hour

violations, bullying, workplace violence, or other inappropriate behavior to the

District Leader and Human Resources.

Operations Management

? Assist the General Manager with food ordering, scheduling, and inventory control.

? Manage restaurant opening and closing procedures, including security protocols.

? Ensure compliance with daily walk-throughs and Wendy’s Critical Checklist.

? Conduct internal self-assessments using company tools (True View) and ensure

compliance with Health Department and Wendy’s Food Safety Audits.

? Complete weekly inventory counts and reporting when required or when serving

in an acting capacity.

? Cover workstations and assist during breaks as needed.

Customer Service

? Ensure high levels of customer service and speed of service metrics are achieved

as defined by Wendy’s International and WKS Restaurant Group:
Friendliness,

Accuracy, Cleanliness, Speed, and Taste.

? Resolve customer issues in a timely and professional manner using company

customer service processes (BLAST and the No Fault Policy).

Financial Management

? Support the General Manager in achieving financial targets, including sales and

profitability goals.

? Assist with cash handling, smart safe, and POS systems ().

? Manage cash registers, phone calls, orders, and company funds. Conduct safe

and cash drawer audits and prepare change orders.

Physical Requirements & Work Environment:

The Assistant Manager must be able to perform the following physical requirements:

The physical demands and work environment characteristics described here are

representative of those that an employee must meet to successfully perform the

essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform these functions.

Physical Activity

? Reaching, carrying, writing, bending, stooping, grasping, standing, climbing,

twisting, sitting, filing documents, and walking.

? Sweeping, lifting, pushing/pulling.

? Using the telephone, computers, and restaurant technology.

? Handling cleaning chemicals in accordance with Wendy’s Total Restaurant

Cleaning Program.

? Driving occasionally if business needs require travel.

? Standing and walking for long periods.

? Communicating with customers and co-workers.

Physical Requirements

? Lift up to 20 pounds regularly and up to 75 pounds with assistance.

? Physical activity may be sporadic.

? Periodic travel to meetings or nearby store locations may be required.

Work Environment

? Exposure to heat, burn hazards, wet surfaces, and cleaning chemicals.

? Work is performed in both indoor and outdoor conditions.

Requirements:

? Minimum of 2 years of supervisory experience in a restaurant setting.

? Must be at least 18 years of age.

? High school diploma or equivalent, with an associate’s or bachelor’s degree in

hospitality or a related field preferred.

? Excellent leadership and communication skills.

? Strong problem-solving and decision-making skills.

? Ability to work in a fast-paced, dynamic environment.

? Ability to multitask and prioritize effectively.

? Knowledge of health and safety regulations as required by Wendy’s International,

WKS, and applicable local and state laws.

? Serv Safe certification required.

? Proficiency with cash handling, smart safe, and POS systems ().

? Comfortable with email and company technology platforms (WKSConnect,

WeLearn, etc.).

? Ability to work flexible schedules, including weekends and holidays.

? Access to reliable transportation to report to scheduled shifts, trainings, and

meetings.

? Willingness to work at nearby store locations within the district as needed, based

on business demands. Reasonable notice and consideration for distance will be

provided.