Service Assistant

Service Assistant Job Description

Reports to:

General Manager/Department Manager

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the quality of our customer service.

The primary focus is assisting the Servers with food running, table clearing, and guest service. You will work in close collaboration with colleagues and follow established health and food safety standards.

• Knowledge of basic restaurant hospitality and fully engaged, service minded attitude
• Able to stand for 10 hours
• Able to lift at least 50 pounds
• Good hearing for safety and accurate communication (with or without accommodation)
• Must be able to read, write and speak in English
• Must have reliable transportation
• Basic computer usage skills
• Must possess valid food safety certification or any other food/alcohol certification if required by state law
• Compliance with our dress and appearance policy including black slip resistant shoes

• This position requires attendance as scheduled and policy and procedure compliance.
• Punch in, sign in, and report to the General Manager/Department Manager on time and in full uniform for each shift. Obtain Manager's approval prior to punching out.
• Perform dining room set-up, running side work and closing duties.
• Sell to guests by communicating with extensive product knowledge.
• Serve guests according to service standards.
• Participate in table and dining room clean up.
• Compute guest checks and operates the POS efficiently and process payments.
• Report 100% of tips for each shift.
• Maintain restaurant safety and sanitation.
• Attend all employee meetings and share suggestions for improvement.
• Keep a clean and professional appearance at all times.
• Must pass general information and departmental tests with a grade of 90% or higher.
• Perform job functions with accordance to performance standards.
• Is aware of, and abides by all liquor service laws.
• Does not over serve Guests or serve underage Guests.
• Perform other related duties as assigned by the General Manager/Department Manager.
• Work with "team work" always in mind.

This position does not include any supervisory responsibilities.

The job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict tasks that may be assigned. The essential functions are specified, but are subject to change at any time for various reasons, including management discretion.