Restaurant Assistant Manager

Restaurant Assistant Manager

Join our newly revitalized Horseshoe Restaurant! Be part of an exciting new chapter with fresh ideas, a renewed focus on guest service, and opportunities to help shape the future of our restaurant.

Department: Food & Beverage

Location: First Gold Gaming Resort – Horseshoe Restaurant & Bar

Reports To: Food & Beverage Director, Food & Beverage Manager, and Kitchen Manager

Direct Reports: Front-of-House (FOH) Staff

Employment Status: Full-Time, Hourly

Schedule Requirement: Nights, Mid-Shifts, Days, Weekends, Holidays, and All Major Event Periods

The Restaurant Assistant Manager is responsible for assisting in the leadership and supervision of all front-of-house operations within the Horseshoe Restaurant & Bar. The position ensures consistent adherence to service standards, operational procedures, regulatory requirements, and company policies. This role works under the direction of the Food & Beverage Director, Food & Beverage Manager, and Kitchen Manager while providing direct oversight and support to FOH employees.

Full shift flexibility is required, including evenings, weekends, holidays, and major Deadwood event periods.

• Oversee front-of-house operations to ensure efficient and consistent service.
• Maintain the cleanliness, organization, and readiness of FOH areas.
• Ensure all opening, mid-shift, and closing procedures are completed accurately.
• Monitor guest flow and service timing.
• Coordinate with the Kitchen Manager on order accuracy and communication.

• Supervise and support FOH employees.
• Provide training, coaching, and corrective action.
• Enforce dress code, grooming standards, and conduct requirements.
• Assist with hiring, onboarding, and evaluations.

• Address guest issues promptly and professionally.
• Maintain visibility on the floor to assist guests and staff.
• Ensure all FOH staff deliver consistent, high-quality service.

• Ensure compliance with food safety, sanitation, and alcohol service regulations.
• Enforce PPE policies and safety procedures.
• Complete incident reports and follow-up actions.

• Maintain accuracy in POS management, including voids, discounts, and cash handling.
• Assist with inventory and waste control.
• Support menu changes, specials, and promotions.
• Communicate operational concerns and staffing needs to management.

• 3–5 years of proven restaurant or hospitality management experience (required).
• Strong leadership ability with experience enforcing policies and maintaining accountability.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage high-pressure, fast-paced environments.
• Knowledge of food safety standards and alcohol service laws.
• Proficiency in POS systems and manager-level functions.
• Full availability for all shifts, weekends, holidays, and major events.
• Reliable attendance and professional conduct.

• Ability to stand and walk for 8–10 hours.
• Ability to lift up to 40 lbs.
• Ability to bend, reach, and move quickly in a high-volume environment.

• Fast-paced casino restaurant setting.
• Exposure to noise, kitchen equipment, and fluctuating temperatures.
• Requires mobility, awareness, and multitasking.