Bierhall Host ($16​/hr plus tips

Summary

Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons by performing the following duties.

• Schedules dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• Adjusts complaints of patrons.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• Prepares beverages and expedites food orders.
• Collects payment from customers.

Other duties may be assigned.

This job has no supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication - Writes clearly and informatively;
Able to read and interpret written information.

Teamwork - Gives and welcomes feedback;
Contributes to building a positive team spirit.

Business Acumen - Understands business implications of decisions.

Cost Consciousness - Conserves organizational resources.

Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect;
Keeps commitments; inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; supports organization's goals and values.

Judgment - Displays willingness to make decisions;
Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process;
Makes timely decisions.

Motivation - Sets and achieves challenging goals;
Demonstrates persistence and overcomes obstacles;
Measures self against standard of excellence;
Takes calculated risks to accomplish goals.

Planning/Organizing - Uses time efficiently; sets goals and objectives.

Professionalism - Approaches others in a tactful manner;
Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Monitors own work to ensure quality.

Quantity - Meets productivity standards;
Completes work in timely manner;
Strives to increase productivity;
Works quickly.

Safety and Security - Observes safety and security procedures;
Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions;
Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment.

Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction;
Takes responsibility for own actions;
Keeps commitments;
Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily;
Undertakes self-development activities;
Seeks increased responsibilities;
Takes independent actions and calculated risks;
Looks for and takes advantage of opportunities;
Asks for and offers help when needed.

Innovation - Displays original thinking and creativity;
Meets challenges with resourcefulness;
Generates suggestions for improving work;
Develops innovative approaches and ideas.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are…