24​/7 Manager

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: 24/7 Restaurant Manager

Salary: USD 80,000 + annually

Status: Full-time

Shift: Varies

MONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #2 Hotel Spa rating from USA Today's Readers Choice Awards. Monarch Chophouse carries Open Table's Diner's Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Job Summary:

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you at Monarch Casino Resort Spa. Located in beautiful Black Hawk, CO, Monarch Casino Resort Spa is seeking a dedicated and experienced General Manager of 24/7 Restaurant to lead operations in our high-volume, around-the-clock dining venue.

The General Manager of 24/7 Restaurant is responsible for overseeing all front-of-house restaurant operations, ensuring excellent guest service, maintaining operational standards, supporting profitability, and leading a team of managers, supervisors, and team members. This position plays a key role in creating a pleasurable dining experience for guests while upholding Monarch’s service standards, safety procedures, and company policies.

• Operate the restaurant in accordance with Monarch Casino Resort Spa standards, values, policies, and procedures.

• Monitor daily restaurant operations to ensure compliance with standards established by the Food & Beverage Director, company policies, county health requirements, and applicable regulatory standards.

• Ensure prompt, courteous, and professional service to all guests in alignment with Monarch Casino Resort Spa service expectations.

• Lead, coach, train, and develop restaurant supervisors, managers, and team members.

• Establish clear performance standards for team members and restaurant leadership.

• Provide structure, direction, feedback, and accountability to support successful team performance.

• Maintain proper staffing levels through effective recruiting, interviewing, hiring, onboarding, and scheduling.

• Prepare work schedules and delegate work assignments to ensure operational needs are met.

• Prepare team member performance evaluations, coaching documentation, and disciplinary notices when necessary.

• Monitor team member performance and take corrective action through training, coaching, and discipline when service or operational standards are not met.

• Circulate throughout the restaurant to coordinate team member activity and ensure efficient, courteous service.

• Greet and communicate with guests in a friendly, professional, and courteous manner.

• Resolve guest complaints, concerns, and service issues promptly and professionally.

• Communicate effectively with Food & Beverage leadership, shift supervisors, managers, and team members.

• Understand financial reports and apply the information in a timely and practical…