Restaurant General Manager - Gusto

You lead the orchestration of a refined, fine dining experience, ensuring every dinner service reflects Forbes Five-Star precision, consistency, and personalized guest care. You oversee daily front-of-house operations, financial performance, and service execution while partnering closely with culinary leadership to build, develop, and retain a high-performing team. This role shapes the guest journey, elevates service standards, and drives operational excellence within a luxury dining environment.

• A seamless, high-touch dinner service where every detail aligns with Forbes Five-Star standards and delivers a memorable guest experience
• Strong operational leadership across all front-of-house functions, from planning through execution, ensuring consistency, quality assurance, and readiness
• A collaborative partnership with the outlet executive chef to attract, select, and retain top talent while fostering a professional and engaging workplace
• Elevated dining offerings through input on menu development and alignment with curated wine programs alongside the sommelier
• A culture of accountability and engagement by coaching, developing, and recognizing Associates to strengthen teamwork and performance
• Financial discipline through oversight of revenues, expenses, payroll, and operating costs in alignment with approved budgets
• Informed decision-making through regular review of daily financial reports and proactive operational adjustments
• Exceptional guest satisfaction by consistently reinforcing Forbes Five-Star standards and delivering personalized, brand-aligned interactions
• Thoughtful and timely resolution of guest concerns with a refined, guest-centric approach
• Structured and consistent operations through the creation of standard operating procedures that support safety, clarity, and execution
• Effective staffing strategies through scheduling that supports service demands while maintaining team balance and coverage
• A visible leadership presence during service, actively supporting associates, engaging with guests, and ensuring service excellence

• A fast-paced, high-expectation luxury dining environment with a focus on evening service
• Regular interaction with guests, culinary leadership, and cross-functional resort teams
• A leadership role that requires consistent presence on the dining floor during service periods
• A schedule that includes evenings, weekends, and holidays in alignment with hospitality operations
• Physical activity including standing for extended periods and lifting up to 30 pounds
• Ongoing opportunities to refine leadership, financial, and luxury service expertise within a high-performance setting

• A polished, professional presence with the ability to build trust across front-of-house and back-of-house teams
• Strong communication skills that foster clarity, alignment, and engagement at all levels
• A leadership style grounded in coaching, accountability, and team development
• Financial and operational acumen with the ability to interpret data and drive performance
• A proactive, solutions-oriented mindset with the ability to adapt and problem-solve with composure
• Strong organizational and time management skills in a dynamic environment
• A passion for fine dining, guest experience, and continuous improvement

• Bachelor’s degree in Hospitality Management or 4 to 5 years of equivalent fine dining restaurant management experience
• Experience in a Forbes Four or Five-Star restaurant preferred
• Strong wine knowledge preferred
• Proven leadership and communication skills
• Demonstrated experience in staff development and retention
• Proficiency in financial management, accounting principles, and systems
• Computer and systems proficiency
• Ability to multitask, adapt to change, and problem-solve effectively
• Must be able to speak English

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change or be assigned as needed to support operational and guest service standards.

Nemacolin resort offers a distinctive leadership environment…