Restaurant Supervisor Deuces

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description:

SUMMARY:

Responsible for ensuring operations of the Restaurant currently assigned and Team Member performances are in accordance with Company Policy and Procedures and Gaming regulations, on an assigned shift.

• Interacts effectively with the public and Team Members.
• Perform excellent customer service at all time.
• Enforces performance standards, policies and procedures as they relate to Restaurant operations, monitors Food Server service on the dining floor.
• Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of customer service and Team Member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable beverages, federal, state and local laws/ordinances.
• Assists Restaurant Manager with scheduling of Team Members and ensuring correct staffing levels and adjustments are made in accordance with customer needs.
• Monitors job performance of all Restaurant Service Team Members and provides feedback on same to aid the Team Members in developing and enhancing skills.
• Provides input to the Restaurant Manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive Customer Relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions and hire, suspend, transfer, promote, evaluate, discipline and terminate all service Team Members in a fair and equitable manner.
• Listens to, evaluate and handles Customer complaints in a way that satisfies the customer to their satisfaction.
• Receives payment from food and beverage customers in a prompt and courteous manner.
• Adheres to established cash control policies and procedures of the Company.
• Adheres to all cashiering responsibilities when obtaining a bank.
• Responsible for maintaining a consistent, regular attendance record.
• Ushers as needed by Management for events.
• Performs any reasonable request made by management.

To perform this job successfully, an individual must be able to satisfactorily:
Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co‑workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest…