Lead Bartender; Docent Steak

Description

Harwood Hospitality Group

Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas.

The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development.

Our mission is to allow both our associates and our guests to Escape the Ordinary.

For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city.

We deliver our missionby providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty.

The Lead Bartender is responsible for the service of alcoholic beverages, soft drinks and food in an efficient and professional manner using standards and procedures as set by the Harwood Hospitality Group training manual. They are friendly and have excellent customer service skills when taking orders and serving guests, exceeding guest expectations. They are critical for the success of providing Docent Steak guests with superior service and hospitality to ensure a memorable experience.

• Assist the other bartenders in monitoring and coordinating the day-to-day operations of his/her bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality.
• Prepare drinks in accordance with proper mix ratios and deliver them to guests in a pleasant manner.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level.
• Ensure the unit is well maintained and that all equipment, materials, and utensils are perfect working condition. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
• Maintain current knowledge of bar inventory and mixed drink recipes.
• Have a good understanding of wine, cocktails, and beers.
• Communicate effectively with the restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Engage guests with a pleasant greeting and take drink orders in accordance with HHG bar service standards.
• Must be TIPS certified or have similar State certifications.
• Take orders from customers and servers when necessary.
• Mix ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
• Arranges bottles and glasses to make an attractive display.
• Check food before serving it to the guest to ascertain that appearance, temperature, and portions are correct.
• Follow HHG beverage standards and procedures, using the HHG training manual.
• Fill out beverage requisitions, par, and supply lists.
• Have full knowledge of and fully comply with the state liquor laws.
• Perform all duties in a safe manner and monitor the actions of others.
• Must be knowledgeable of HHG information to assist guests at any time.
• Relay any guest complaints/comments to Manager.
• Each bartender is responsible for the daily maintenance and cleanliness of the bar before, during, and after shifts.
• Sign out bar keys and/or key transfer forms. Turn in any assigned keys after work.
• Responsible for proper reconciliation of documentation.
• Must complete opening/closing duties (side work).
• Ensure service is performed in a timely, efficient manner to maintain the proper pace of service.
• Refresh drinks as necessary, always mindful of the guest’s state of possible intoxication, being prepared to limit the service of alcohol as necessary; politely and appropriately.
• Ensure timely and accurate entry of orders into the computer system and collection of payment.
• Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.
• Keep bar surfaces and all prep areas clean, organized, and in a presentable state.
• Clear used items and wash them thoroughly in accordance with HHG and safe food handling procedures.
• Perform bar prep work to include cutting of…