Restaurant Operations Manager

Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.

The Restaurant Operations Manager reports to the General Manager and is responsible for driving the company’s vision during the daily operations of the restaurant. The Restaurant Operations Manager will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The Restaurant Operations Manager will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.

In addition to supporting the team as a whole, the restaurant Operations Manager will have direct oversight for a designated group of employees and will be responsible for all hiring, training, scheduling, and performance.

• Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams
• Schedule, conduct and document employee performance reviews to standard operating procedures
• Identify, train and develop key employees for growth, advancement and promotion
• Become proficient in all job functions of both front and back of house employees
• Organize quarterly employee meetings
• Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws
• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Communicate repair and maintenance to GM and/or appropriate repair source
• Become proficient in the use of all restaurant technology equipment and software
• Day to Day Venue Management
• Direct and supervise employees in a daily basis in a fair and dignified manner
• Assist AGM with training, coaching and development of management team in areas Including:
  The Madera Group culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations
• Identify, address and document individual employee performance problems according to standard operating procedures. Discipline and/or terminate as necessary according to The Madera Group procedures
• Authorize all comps and voids for all service personnel
• Complete all administrative duties as outlined and assigned by the GM
• Report and help resolve all maintenance issues in timely manner
• Brand Standards
• Ensure all service standards are maintained with a hospitality focus, and that all guests are attended to and treated with utmost respect by all departments
• Ensure all food and beverage menu items are presented consistently, accurately, and with integrity
• Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices
• Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in “Mint Condition”
• Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards
• Marketing & Business Development
• Assist with driving planning and execution of the business development strategy
• Assist with the planning and execution of the digital marketing strategy
• Identify key dates, promotions, & yearly programming for the venue
• Develop & maintain business relationships with all neighboring business’
• Actively ensure…