Catering - Event Sales Associate

Cheyenne Mountain Zoo Rd, Colorado Springs, CO 80906, USA

Who are we :

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Who are we :

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Reports to: Director of Catering

Responsibilities

• Live out
  452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Guiding events from the initial booking through final execution.
• Working with clients to select menus and services, finalizing guest counts, timelines, floor plans, rentals, linens, bar selections, dietary needs and payment details.
• Utilizing catering software to "detail" every logistical element. (Triple Seat, experience is a plus)
• Assist Event Sales with daily duties and tasks.
• Handle all birthday inquiries.
• Upsell and detail the event with the client.
• Prepare contracts, BEO’s, diagrams and other internal documents.
• Provide thorough and timely communication with clients.
• Constant and thorough communication and collaboration with Catering Operations, Culinary Team and any other departments involved in the event to ensure events are executed with operational excellence.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Knowledge of space feasibility, maximizing space usage and yield management.
• Remain knowledgeable of and manage in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Knowledge of menu & event planning.
• Secure deposits and all event payments are made in full prior to each event.
• Professional and positive communication to both guests and fellow employees.
• Administrative support as needed for the Catering Sales Team.
• Responsible for post event follow up, engagement and continued client development.
• Any other duties as assigned by the Director of Catering or General Manager.
• Promote an inclusive & supportive approach at the Unit.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application.
• Supports SSA / Unit in driving community effort, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units .
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels .
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back .

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days,…