Coffee Bar Associate

Overview

While providing guests prompt service, the Coffee Bar Associate creates quality beverages upon request. Responsible for selling retail merchandise and operates the point-of-sale system to process guests’ purchases. While offering Gracious Hospitality guest service, the Coffee Bar Associate is also responsible in maintaining a clean and comfortable environment.

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards.
• Maintains and builds good guest relations.
• Creates hot and cold beverages using established ingredients, measurements, techniques, and standards; adjusts recipe as requested by guests.
• Remains knowledgeable on coffee, retail products, and menu items offered and communicates product knowledge with guests.
• Records all sales, collects money, operates a point-of-sale system, and follows all cash handling procedures.
• Fulfills end of shift cashier closing duties such as closing side work, cash bank settlements to Cage/Vault, point-of-sale system card re-sets, and organizing receipts, comps, or other necessary payment verifications for Revenue Audit collection.
• Communicates with management on inventory levels and needs.
• Maintains coffee bar and lounge areas in a neat and sanitary manner and disposes of trash.
• Cleans and sanitizes work areas, equipment, and utensils as needed and according to procedures.
• Always maintains a safe and sanitary work environment by following established guidelines and regulations.
• Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
• Ensures that guest suggestions, concerns, and complaints are referred promptly and professionally to Retail Management.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.
  
  Team.
  
  Chumash.
• Performs other duties as assigned.

• High School Diploma or GED Certificate.
• Must obtain food handler card within 30 days of employment.
• Must be 21 years of age or older.
• Prior experience in guest service preferably in hospitality or food & beverage industry.
• Experience in retail operations and sales highly desirable.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.