Banquets Server; On Call

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Job Description:

The Banquet Server is responsible for aspects of banquet service, including setting up an breaking down staging areas, breaks, receptions, buffets, and plated events, and serving food and beverages during events. This position is instrumental in creating an environment and executing service that blows our guests away. The Banquet Servers must continually seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.

• Be thoroughly familiar with all event menu items to answer questions accurately.
• Set up and break down banquet staging areas.
• Set up, replenish, and break down coffee breaks, receptions, buffets, and plated events.
• Ensure sequence of service is followed by all guests.
• Serve beverages, including coffee, tea, cocktails, and wine.
• Serve plated meals and passed hors d’oeuvres.
• Ensure guest satisfaction at all events.
• Accommodate guests’ special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Prepare consumption reports.
• Polish and set up china, glassware, silverware, and service items.
• Stock clean linen and discard used linen.
• Set up and empty the trash and recycling.
• Set up and stock condiments.
• Clean and stock side stations.
• Set up, maintain, and break down beverage stations.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Check tables to ensure all silverware and other needed items are present before delivering food.
• Ensure all orders are correct, complete, and properly garnished before delivering.
• Maintain positive and professional communication with all staff.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Maintain confidentiality of guests, employees, and company information.

• Attend seminars when needed.

• High School Diploma
• Fluency in English: additional languages preferred.

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Deep understanding of lifestyle casino/hotels and premium dining products and services.
• Ability to work evenings, weekends, and holidays, as needed.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

• Extensive knowledge of mixed drinks, beers, and wines.
• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.

• Comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Read, comprehend, and write simple instructions, short correspondence, and memos.
• Perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Effectively deal with internal and external customers and staff, some of whom will require high levels…