Service Trainer

Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants located worldwide, we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations.

Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants located worldwide, we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations.

The Hospitality Service Trainer is responsible for overseeing the efficient and effective service operation of the restaurants through the service. Reports to the Global Director of Service.

• Uphold our Mission Statement while performing positional responsibilities and adhering to company policies and procedures, as stated in the Employee Handbook.
• Demonstrate and promote JGM’s culture, always positively representing the Company.
• In a leadership role, this position is to provide the highest quality service to guests at all times. Maintain integrity of service, touch tables while on floor to solicit feedback. Responsible as lead authority on floor regarding service quality.
• Ensures that service is carried out in accordance with established JGM policy.
• Train service staff in accordance with the standards of JGM policies and guidelines, ensuring proper knowledge of all company policies and procedures, rules and regulations. Constantly evaluate managers and all service staff.
• Responsible for all staff training including Certified Training Program, Certified Trainers, up selling programs, staff incentive programs, new hire orientation, and on-going service training. Responsible for maintaining all side work schedules for all job classifications.
• Responsible for all menus to be up to date, neat and clean and that all personnel have up to date menu descriptions. Ensure staff is in compliance with the Company policy on uniform standards inclusive of foot ware and grooming.
• Supervises personnel according to established personnel policies and procedures.
• Leads training and evaluating all dining room personnel and enforces all steps of service as well as food and beverage policies and procedures.
• Ensures sanitation compliance throughout restaurants.
• Handles guest complaints while on the floor.
• Promotes positive public / employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Promotes teamwork within the restaurant, creating a positive work environment.
• Treats every customer, employee and vendor with respect and dignity.
• Ensures the highest levels of organization are maintained in the dining room and bar at all times, without exception.
• Learns basic POS troubleshooting techniques. Familiar with support call procedure when necessary.
• Performs other job-related activities as required or assigned by supervisor.

• Leadership
• The Hospitality Trainer is responsible for assisting in developing a cohesive team of managers and staff who are working…