Shift Lead, Restaurant - HRC Atlantic

Position: Shift Lead, Restaurant - HRC Atlantic City
Location: Northern

## Shift Lead, Restaurant - HRC Atlantic City Apply:
Hard Rock Cafe Atlantic City:
Full time:
Posted Yesterday:
R13630

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** Hard Rock International (HRI) is one of the most globally recognized companies with venues in  over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops,  Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock  Digital in 2020, an online sports book, retail sports book and internet gaming platform. Beginning  with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of  authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations  around the globe.

In 2022, Hard Rock Hotels was honored as the number one brand in  Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D.  Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth  consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by  Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as  one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer  in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &  Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey  conducted by Bristol Associates Inc.

and Spectrum Gaming Group for six of the last seven years.  For more information on Hard Rock International, visit  or   FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with  the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales  growth and ensuring all standards and legal obligations are followed. The FOH Supervisor also  supports cafe senior leadership in upholding all brand standards and core values, while meeting  or exceeding Hard Rock business objectives.
Serve as a mentor and coach to develop hourly staff members into Hard Rock brand  ambassadors and industry leading customer service   Greets employees as they begin their shift to promote a positive work environment.
Continuously provides employees with verbal recognition, direction, and support.
Motivate employees daily by having a positive attitude and having an open line of  communication.
Communicates with employees to keep them informed or restaurant, regional, and  corporate procedures.
Communicates with managers to evaluate work procedures, review standards, identify  methods for increasing efficiency or effectiveness, and respond proactively to any needs  that have arisen.
Trains and empowers employees to exercise good judgment to make decisions regarding  guest service satisfaction by adhering to company training standards   Monitors/coaches employees on performance, compliance with procedures and workload   Ensure employees follow safety, sanitation and security procedures. Listens to comments, criticisms, and feedback from customers, employees and other  managers to gain an understanding of areas of strength and opportunity to improve  personal/restaurant performance.
Creates and modifies the weekly work schedule to…