Retail Clerk​/Barista - PM Shift

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“I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.”

“I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.” Peggy Focheux Duval:
Director of Learning & Development, France

Hyatt Regency Coconut Point Resort & Spa is a 462‑room property located between Fort Myers and Naples, overlooking Estero Bay. The resort features extensive meeting space, multiple dining options, an 18‑hole championship golf course, a semi‑private island and beach, and a 3‑acre pool complex with a lazy river and waterslides. Guests enjoy four pools, private cabanas, a 24‑hour Stay Fit™ Gym, and the relaxing Stillwater Spa.

At Hyatt Regency Coconut Point Resort & Spa, our Retail Attendants create a welcoming and memorable shopping experience for guests visiting Cool Beans Market & Ice Cream Shop. This role is responsible for providing exceptional guest service while assisting guests with a variety of offerings, including fresh coffee, bakery items, salads, sandwiches, locally made ice cream, souvenirs, sundries, and resort essentials.

The ideal candidate is energetic, guest-focused, and passionate about delivering personalized service while maintaining a clean, organized, and inviting retail environment.

Greet guests warmly and provide a friendly, engaging shopping experience.

Assist guests with retail purchases, food and beverage selections, and resort convenience items.

Prepare and serve coffee, bakery items, ice cream, and other grab-and-go offerings according to Hyatt standards.

Operate the point-of-sale system and accurately process transactions.

Maintain knowledge of store products, including souvenirs, sunscreen, cooler rentals, games, snacks, beverages, and local specialty items.

Provide recommendations on popular offerings, including fresh bakery treats, grad and go food items and locally made ice cream.

Stock shelves, replenish merchandise, and ensure product displays are attractive and fully maintained.

Monitor inventory levels and communicate replenishment needs to leadership.

Maintain cleanliness, organization, and food safety standards throughout the retail space.

Assist with receiving and merchandising products.

Respond promptly to guest inquiries and resolve concerns with professionalism and care.

Support resort-wide service initiatives while delivering Hyatt's commitment to exceptional hospitality

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Previous retail, food service, hospitality, or guest service experience preferred.

Strong communication and interpersonal skills.

Ability to provide outstanding guest service in a fast-paced environment.

Comfortable operating a point-of-sale system and handling cash transactions.

Ability to stand for extended periods and lift, carry, or move merchandise as needed.

Flexible schedule availability, including weekends and holidays.

Positive attitude, attention to detail, and a passion for creating memorable guest experiences.

Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Wild Dunes Resort | Isle of Palms , SC , US

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