Shift Supervisor - Restaurants

Location: Northern

## Shift Supervisor - Restaurants Apply locations:
Hallstead, PAtime type:
Part time posted on:
Posted Todayjob requisition ##
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* Job Description:

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* Job Summary:

** The Tim Hortons Shift Supervisor is the front line in providing Exceptional Guest Experience through the delivery of exceptional products and service.
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* Essential Functions:

**** Hospitality & Guest Service:
*** Provides important visual cues for guests that make a positive first impression

E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
* Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
* Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
* Enhances the guest experience by following the S.E.T. Principles:
Smile, Eye Contact, Thank You
* Uses proper procedures to ensure the accuracy of every order for every guest
* Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter
* Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
* Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
* Listens carefully to guests and apologizes for the experience in the case of a complaint
** Restaurant Operations
*** Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
* Prepares all products as required, following the order monitor to ensure the accuracy of every order
* Communicates showcase and product needs to ensure proper product availability for guests
* Regularly takes temperatures of the required products and records in the Time & Temperature Log
** Policies & Procedures
*** Follows all restaurant policies, procedures and standards
* Maintains the front counter and drive-thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
* Follows proper hand-washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the General Manager
** Health & Safety
*** Works in compliance with occupational health and safety legislation
* Knows, understands and follows safe work practices and procedures
* Uses or wears personal protective equipment or clothing as required
* Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the General Manager
* Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
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* Physical Requirements:

*** Frequently reaching above waist, chest, and shoulder level, as well as below waist level
* Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
* Continuous standing on tiled surfaces for all tasks
* Ability to stand for long periods of time without a break
* Frequent hip flexion while walking for all tasks
* Occasional lifting of boxes of supplies/products weighing from