Assistant General Manager - rboy

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Regular Full-Time San Antonio, TX, US

Assist in providing leadership to ensure an extraordinary restaurant experience for the guests. Work with the Director of Operations – Food & Beverage and the Executive Chef & Culinary Director to develop an outstanding culinary and service program for the restaurant and amenity program for in-room dining. Assist in managing all areas of the restaurant and in-room dining by working as part of a management team that is dedicated to hospitality and service.

Train, coach and counsel associates on menu knowledge and guest service and encourage personal and professional growth.

• Provide and ensure an exceptional experience for all guests.
• Participate in the interviewing, hiring, training, coaching,counseling and development of associates.
• Maintains high level of associate satisfaction through hands on involvement and creating a culture of empowerment.
• Basic understanding of budgets, forecasting and financial statements and able tooperatewithin established parameters.
• Assistin performing monthly inventory of liquor, beer and wineand contribute tomaintainingbudgeted costs.
• Assistin creating ongoing training programs to ensure consistent execution of service standard sand menu knowledge of the associates.
• Establish andmaintainpar levels for supplies and equipment. Complete requisitions to replenish shortages oradditionalitems needed for theanticipatedbusinessincluding amenity program.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in restaurant and the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures;complying with health and legal regulations;maintaining security systems.
• Update job knowledge byparticipatingin educational opportunities; reading professional publications,maintaining personal networks , participating in professional organizations.
• Assistin conducting annual Touchpoint discussions of hourly & salaried associates.
• Assist with daily/weekly payroll and tip distribution records.
• Foster and promote a cooperative working climate, maximizing productivity and associate morale.
• Conduct pre-shift meeting with associates and review all information pertinent to the day's business.
• Assistin preparing weekly work schedules in accordance with staffing guidelines and labor forecasts.
  
  Adjust schedules throughout the week tomeet the business demands. Monitor and address associate time and attendance.

• Able to lift 50 pounds.
• Able to stand on feet forlong periodsof time in a hot environment.
• Schedule will reflect business demands.
  
  Long and unusual hours on occasion.
• Exposure to heat, steam, humidity as well asrefrigerationup to freezing temperatures

• Passionate and knowledgeable about food and beverage and creating a unique guest experience.
• Ability to diplomatically deal with difficult situations and people whileexhibitinga consistent level of professionalism.
• Excellent communication skills as strong problem solving skills.
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests and vendors.
• Ability to taste a variety of dishes and ingredients and provide feedback
• Minimum of 2-3 years of management experience in a high service oriented restaurant.
• Competent use of MS Office, Open Table and Micros programs
• Minimum of one year experience in a similar position, preferably with a luxury or ultra-luxury restaurant

Must learn and comply with all Company safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions; must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.