Restaurant Server-Outlet

** What this role is all about
** Take food & beverage orders, retrieve and serve alcoholic/ non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficient. Collect payments. Assist in the maintenance of the restaurant area and equipment.

** What you’ll be doing
*** Complete knowledge of table/ seat/ station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
* Complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
* Knowledge of the particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list
* Complete knowledge of all menu items, prices, preparation method/ time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation
* Complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
* Complete knowledge and complicity with all departmental policies/ service procedures
* Complete opening side duties as assigned:  + Check quality and amount of all restaurant stock and supplies using checklist  + Fold napkins  +

Requisition all necessary supplies and transport from storeroom to restaurant  + Set up all condiments and beverages (non-alcoholic) according to service standards  + Ensure a sufficient supply of all silverware, glassware and chinaware for service  + Prepare all cold food items (fruits and salads) as assigned by the supervisor  + Check cleanliness and condition of assigned station and service areas; rectify any deficiencies  + Set up side station with supplies and equipment  + Prepare service carts, dessert table/ carts and cordial cart with specified tools, waves and equipment according to departmental standards  + Set up and inspect the condition of check presenters with pens  + Set tables according to service standards
* Organize assigned station and ensure readiness prior to guest arrival
* Review reserved tables and names of such; follow up on special arrangements for pre assigned tables according to standards
* Review daily specials and maintain awareness of menu items throughout the shift
* When assigned, take guest food and beverage orders, utilizing suggestive selling techniques
* Record order of guest following departmental service procedures
* Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so
* Legibly document orders when system is down and distribute food orders to kitchen
* Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards
* Open and serve wine/ champagne bottles in accordance with departmental standards
* Make all varieties of coffee in accordance with the department standards
* Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards
* Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
* Maintain positive guest relations at all times
* Be familiar with all hotel services/ features and local attractions/ activities to respond to guest inquiries accurately
* Handle guest complaints following the six step procedure and ensuring guest satisfaction
* Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
* Guide the activities of the assigned Bus person to ensure optimum service to guest
* Clear each course following procedures laid down in departmental manual
* Remove soiled wares from tables as assigned and transport to dishwashing area
* Properly crumb tables after the entrée…