Food & Beverage Supervisor

Location: Northern

## Food & Beverage Supervisor Apply:
Fort Myers, FL:
Full time:
Posted 2 Days Ago:
JR103026#
** We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
** Food & Beverage Supervisor will be responsible for exceptional service to all guests, develops and maintains a strong team environment.  Responsible to support the Food & Beverage management team with the day to day operations for all Food and Beverage outlets in the hotel and/or Caloosa Sound convention center, with a focus on morning operations.
** Position:
Food & Beverage Supervisor
**** Location**:
Fort Myers, FL
*
* Reports to:

** Outlet Assistant Manager, F&B Assistant Director, F&B Director
** Status:
** Non-Exempt
** Essential Functions
*** Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
* Ensure that scheduled functions are complete and are set up accurately
* Assist in maintaining a motivated, interactive positive team
* Assist with on boarding and training staff
* Maintain professionalism with team members, managers and guests.
* Open and close shift in accordance with the manager’s checklist
* Greet guests, initiate conversations with guests and solicit feedback from guests.
* Handle daily scheduling of team members and adjust when necessary
* Implement proper tools for running shifts:  e.g.  Schedules, floor plans, reservations, etc.
* Solve team member issues such as call outs or any other daily issue that should arise with team members
* Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
* Stay on the floor the entire meal period
* Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
* Ensure daily side work has been completed prior to staff leaving
* Ensure team is in proper uniform/approved attire
* Attempt to limit problems and liability related to customers' drinking by following TIPS practices
* Ensure team members are aware of all applicable laws regarding alcoholic beverages
* Monitor and maintain tables
* Rotate stations fairly
* Demonstrate positive communication with team
* Maintain fair and consistent coaching and counseling
* Attend meetings as necessary
* Communicate and maintain positive inter-departmental relations
* Check identification of customers in order to verify age requirements for purchase of alcohol
* Communicate with managers and next shift any issues
* Perform other duties as management requests to service our internal and external guests
** Qualification Standards
**** Education & Experience
*** High School diploma or higher
* Previous Hospitality Food & Beverage experience required
* Proven experience as a bartender in a fast-paced environment (minimum 2+ years preferred).
* Excellent customer service skills
* Excellent communication skills, both verbal and written
* Ability to use technology e.g. tablets, iPads
* Experience with Micros POS preferred
* Experience with Open Table restaurant management software or Yelp Reservations management software preferred
** Physical Demands
*** Ability to sit or stand for extended periods of time
* Ability to communicate clearly
* Corrected vision to normal range
* Ability to work long hours as needed
** Mental Demands
*** Make sound judgments quickly
* Work on multiple tasks, making appropriate progress towards deadlines
* Able to work independently, take direction, and provide direction to others
* Manage differing personalities within the office, the…