Patties and Pints - Bus Person

Description of the Position:

Responsible for cleaning, resetting, and maintaining the dining area in accordance with department specifications; assists the food service team in accommodating the needs of our guests while ensuring guest satisfaction during their dining experience. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job. Team Member will work under general supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Responsible for clearing all tables and resetting them for new seating, ensuring tables are set in accordance with venue standards.
• Ensure guests are achieving a pleasurable dining experience.
• Assist Food Servers in serving throughout their meal, observing the guests for any requests for service. Clear all dishes from the table after guests are through eating, continually providing them with a clean, neat eating area.
• Perform as a team member with venue Host, Supervisors, Food Servers and Kitchen Staff in maintaining a smooth and efficient operation.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude while dealing effectively with guests, management, and team members while working under pressure and meeting deadlines.
• Maintains side station to sanitary and professional levels.
• Completes side work and restocking side stations in a detailed and organized manner according to specifications.
• Follows the Sequence of Exceptional Service Points according to the venue’s training manual.
• Flexibility and adaptability to a changing clientele and environment.
• Other duties deemed necessary by Supervisor, Manager and/or Department Director.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.

• High school diploma or GED equivalent.
• Must possess and demonstrate a positive attitude
• Must possess and demonstrate a willingness to learn and have the ability to follow instructions and direction.
• Strong organizational and interpersonal skills.
• Ability to demonstrate the ability to work in a team unit and take direction from management.
• Ability to communicate effectively in English which can include reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of the organization.
• Ability to work and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.

• Previous experience in a casino or gaming environment.

The physical demands…