Part Time Server Crosby Bar

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Part-time Regular Crosby Street Hotel, New York, NY, US

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel
, where elegance meets outstanding service .

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service . Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality .

Title
:
Server

Location
:
Crosby Street Hotel

Position Type
:
Part-Time, Non-Exempt, Tipped Employee

Reports To
:
Restaurant Management / Food & Beverage Management

The Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards . This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations .

• Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
• Maintain a polished, professional, and courteous demeanor in all guest and team interactions
• Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
• Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
• Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program
• Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
• Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience
• Uphold all allergy and dietary restriction protocols with precision and care
• Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency
• Ensure all charges are accurate and assigned to the correct guest checks
• Complete all assigned side work and opening/closing duties to the highest standard
• Maintain immaculate mise en place and service areas at all times
• Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
• Address and resolve guest concerns with professionalism, escalating to management when necessary
• Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
• Take ownership of punctuality, reliability, and overall performance standards
• Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
• Act as an ambassador of the hotel by promoting Firmdale Hotels and its restaurants
• Ability to stand and walk for extended periods throughout scheduled shifts
• Ability to lift, carry, and move up to 50 pounds safely and efficiently
• Ability to perform repetitive motions, including bending, reaching, and carrying trays

• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service
• Commuter transit benefits available Day 1
• O…