Leeward Market Cafe | Barista​/Cashier

JOB

PURPOSE:

Tomaintainthe highest standards possible for the guest byprovidingquick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep Leeward Marketcleanand ensure guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

• Prepare, and serve food and beverage offerings within a coffee house setting

• Must be able to communicate effectively with guests and associates

• Must represent Omni standards when handling guest complaints and issues

• Must remain professional in all situations

• Mustbe willing towork in stressful, high-pressure situations

• Understand andfollowproper uniform and grooming standards

• Ensure that the lobby public areas are maintained

• Assist with monthly inventory, if necessary

• Maintain a clean workspace throughoutentireshift

• Follow proper proceduresregardingtendering transactions

• Maintain a cash bank, and adhere to cash handling procedures

• Responsible for accuracy ofguest room numbers for room charges

• Collaborate with other departments to ensure guest needs are satisfied

• Adhere to proper food handling procedures

• Proper knowledge of equipmentuseand safety procedures

• Adhere to all policiesregardingemployee purchase sand discount standards

• Follow proper procedures for all logs,receipts and returns.

• Follow proper procedures for accepting creditcardsand checks.

• Ensure each beverage is consistently prepared and served by Omnistandards.

• Proactively work to seek out ways in which to improve the experience for our guests.

QUALIFICATIONS:

• Minimum1-year customer service experience;in food/beverage and/or retail environment.

• Previous coffee house and/or hotel experience preferred.

• Previous cash handling and customer service experience required.

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests,management and co-workers.

• Ability to accurately and efficiently input information into MICROS.

• Ability to handle stressful situations,whilemaintaininga calm and welcoming demeanor.

• Ability to work cohesively with co-workers both within and outside of your department.

• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.

• Must become familiar with all products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.

ENVIRONMENT&POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.

• Stand, walk or sit for an extended period or for an entire work shift.

• Requires repetitive motion, with consistent use of hands and arms.