IRD Server

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining.

Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being.

Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned IRD Server to join our Pier Sixty-Six Resort team! You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, running food orders, maintaining outlet cleanliness, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Reporting to the General Manager, as a IRD Server
, you will play a vital role in supporting our restaurant operations by ensuring cleanliness, efficiency, and guest satisfaction. Your diligence and dedication to service will contribute to the seamless flow of our dining experience.

The In-Room Dining Server delivers a restaurant-quality dining experience to guests in their rooms, suites, and other in-property locations. The role covers accurate order handling, careful food and beverage delivery, professional table setup in the guest room, and prompt service recovery. The IRD Server is often a guest's most personal point of contact with the hotel's culinary team, so this position directly shapes guest satisfaction and repeat business.

Order Taking and Coordination

• Answer in-room dining calls promptly, ideally within three rings, with a warm and professional greeting.
• Take orders accurately, confirming dietary restrictions, allergies, special requests, and delivery times.
• Enter orders into the POS system and communicate details clearly to the kitchen, including allergy alerts and timing.
• Suggest menu items, daily specials, and beverage pairings to increase guest satisfaction and check averages.
• Quote accurate delivery times and update guests if delays occur.

Set-Up and Preparation

• Prepare trays, carts, and tables with the correct china, glassware, flatware, linen, condiments, and garnishes.
• Check each order against the ticket for accuracy, temperature, presentation, and completeness before leaving the kitchen.
• Maintain a clean, well-stocked service station and pantry.
• Complete opening and closing side work, including polishing silverware, restocking supplies, and cleaning equipment.

Delivery and Service

• Deliver orders within the promised time frame while keeping food at the correct temperature.
• Knock and announce yourself according to hotel standards, and enter the room only with the guest's permission.
• Set up the meal in the room, present each item, uncork or pour beverages, and explain any unfamiliar dishes.
• Offer to answer questions, and leave the room neat and welcoming.
• Follow up with guests when appropriate to make sure everything met their expectations.

Room Service Tray Retrieval and Reset

• Collect trays, carts, and dishware from guest rooms and hallways promptly, keeping corridors clear.
• Return soiled items to the dish area and reset service supplies for the next order.
• Report any damage, missing items, or unusual conditions in rooms to the appropriate department.

Guest Relations and Service Recovery

• Handle guest concerns, complaints, and special requests courteously, and elevate to a…