Concessions​/Tickets Lead

As the Concessions Lead for the Missouri Reign, you will take on a leadership role in overseeing the successful operation of our concessions, ensuring a delightful experience for our fans.

Your responsibilities will include:

Lead and supervise the concessions/ticketing team, providing guidance and support to ensure smooth daily operations.

Delegate tasks effectively to team members and provide clear instructions.

Take a lead role in managing and maintaining inventory levels for concession/ticketing items.

Collaborate with team members to create efficient restocking procedures.

Coordinate with vendors and suppliers to place orders, ensuring timely and accurate deliveries.

Oversee the pickup of supplies and verify orders against requisitions.

Ensure all concession stands are adequately stocked with food, beverages, and other items before, during, and after events.

Monitor product freshness and oversee the removal of expired or damaged items.

Set a high standard for customer service within the concessions/ticketing team.

Address any customer concerns or issues promptly and professionally.

Enforce cleanliness and hygiene standards in the concession areas.

Oversee proper sanitation procedures for food handling and preparation.

Foster a collaborative environment within the concessions team, promoting effective communication and teamwork.

Communicate regularly with supervisory staff to address challenges and implement improvements.

Provide oversight on cash handling procedures, ensuring accuracy and accountability.

Report any discrepancies to supervisory staff and assist in resolving issues.

Lead the team in adapting to changing demands and requirements during peak periods or special events.

Be willing to assist in other operational areas as needed.

• Previous experience in concessions or a similar role with demonstrated leadership capabilities.
• Ability to lift and move boxes and equipment.
• Excellent interpersonal and communication skills.
• Basic math skills for cash handling.
• Knowledge of food safety and sanitation practices.