Room - Server​/Captain Position

Job Title:
Living Room - Flexible Server/Captain (Age 21+)

Reports To:
Lead Captain

Rate of Pay: $20.00/hr Server | $25.00/hr Captain

Shift: Part-time Year Round

Variable AM/PM shifts Sunday through Saturday

Weekends and holidays required

FLSA Status:
Non-Exempt/Hourly

Summary

The Server provides an elevated level of service in the Hotel Lounge, ensuring every guest experience reflects Sundance's standards of authenticity, craftsmanship, and understated luxury. This role delivers warm, intuitive hospitality, maintains a polished presence, and upholds the quality and consistency that define the Sundance brand. This position will also serve as a Captain when needed, providing backup Captain coverage and supporting the Lead Captain Server to ensure seamless lounge operations.

Essential Functions

Provide attentive, timely, and knowledgeable service to every guest.
Coordinate with the kitchen and bar to ensure accuracy, pacing, and presentation.
Set up and break down the lounge to maintain cleanliness and readiness.
Monitor stock and par levels for assigned areas and communicate needs promptly.
Engage with guests authentically, anticipating needs and ensuring satisfaction.
Handle payments and maintain accurate records of sales and transactions.
Follow all service standards and procedures to ensure smooth daily operations.
Serve as a Captain when needed, providing backup Captain coverage and supporting the Lead Captain Server with service and operational responsibilities.

Product Quality:

Prepare and present beverages to company standards.
Follow recipes and maintain exceptional product presentation.
Educate guests on menu offerings, products, and services.

Alcoholic Beverages:

Understand and comply with Utah alcohol laws and resort policies.
Serve alcohol responsibly and complete all required documentation.
Communicate beverage options clearly and confidently to guests.

Other Duties:

Maintain clean, organized, and safe work areas.
Restock supplies and ensure all equipment is in good working order.
Support teammates as needed to ensure seamless service.

Qualifications:

High School Diploma or equivalent; hospitality coursework preferred.
1-2 years of experience in upscale or boutique hotel dining required.
Strong communication, attentiveness, and guest service skills.
Must meet Utah alcohol certification requirements.
Professional, polished, and composed in a luxury service setting.
Genuine appreciation for detail-oriented and guest-focused hospitality.
The employee must regularly lift and/or move up to 25 pounds

Benefits:

Employee discounts on dining and resort amenities
Complimentary Season Pass