Food Service - Shift Supervisor

Job Title:

Food Service Shift Supervisor

Department:

Food Service

Reports To:

Food Service Manager / Assistant Food Service Manager

FLSA Status:

Nonexempt

This is a management-in-training position.

The Food Service Shift Supervisor must have the necessary confidence, commitment, and motivation to move themselves towards success.

Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher.

Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed.

Due to Bristol Farms’ goals and structure, the Food Service Shift Supervisor should also be open to growth and expansion.

The Food Service Shift Supervisor will learn to assist with the management of the Food Service Department and coordinate the activities of other employees engaged in the ordering, processing, and selling of Food Service products.

He or she maintains department standards while under the supervision of the Food Service Manager and/or Assistant Food Service Manager by performing the following duties (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Maintains shelf stock-orders and assures amounts of all orders to meet all customers’ needs.
• Maintains cleanliness of shelves, foods, stocking, and rotation of perishable stock.
• Engages and coaches Food Service Department employees in suggestive selling techniques.
• Ensures proper training on weighing, slicing, cutting, and serving of Food Service products.
• Trains employees on all opening and closing procedures.
• Documents all meetings/training and collects employee signatures as required.
• Assures consistency in Food Service Department policies and procedures by observing employee work habits and provides training/coaching in areas needing improvement.
• Helps manage costs by controlling shrink and theft.
• Maintains price integrity and proper weights and measures as mandated by California State Laws.
• Examines products bought for resale or received for storage. Helps breakdown and store products received.
• Assists in implementing and maintaining all marketing programs.
• Assures proper displaying and selling of all Food Service products to customers and advises customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage.
• Responsible for communication with the Food Service Manager & Store Director on all Food Service Department related issues.
• Responsible for communication with all Food Service Department employees including weekly communications such as the Weekly Bulletin and monthly Safety News.
• Listens to customers’ needs and obtains the products needed.
• Cuts, weighs, wraps/boxes, and tags products.
• Proper use of Food Service slicer required.
• Assists with the maintenance of inventory control especially for theft, shrink, & waste management.
• Assists with managing labor & supply costs.
• Responsible for using the tools provided by management to ensure the success of the department.
• Serves customers with a smile and willing attitude.
  
  Assures high sales through establishing relationships with customers to ensure repeat business.
• Handles customer complaints in such a manner to assure customer satisfaction.
• Maintains a clean and sanitary work area at all times.
• Knows all cleaning chemicals authorized in the Food Service Department and understands proper usage.
• Trains all Food Service Department employees on proper use of cleaning chemicals.
• Follows the FIFO rotation system (First-in,…