Assistant Captain

What you ’ ll do:

• Help lead a team of counter, server/runner & baristas {approx. 15 people}
• 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team
• Report directly to your regional director & captain, and effectively communicate with them regarding team and cafe needs
• Take ownership of the cafe spaces aesthetics, including printing & framing signage, menus, and tags
• Answer company emails in a timely manner
• Ensure food and laborcosts stay consistent and follow company guidelines
• Keep an eye on your cafe’s financial results and motivate your team to constantly go above and beyond
• Successfully communicate specials of the season, encourage guests to try our best selling items etc.
• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking!
• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
• Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces
• Investigate and resolve any guest concerns

• You have minimum 1 years leadership experience
• Familiarity using Toast, Restaurant
  365 & working with 3rd party delivery apps
• You take complete ownership of your team, cafe and everything needed to provide the best experience to customers
• You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated
• You ensure food and safety at all times, and have a food handler’s certificate
• Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed
• Hospitality is your passion, you make a point of keeping up with the latest industry trends
• Quality, esthetics & top notch customer experience is a non-negotiable for you
• You make people feel good—your team and guests alike. You lead by example
• You learn quickly and are able to adapt to maman ’ s unique culture
• If we get stuck in an elevator together, you ’ ll crack a joke and we ’ ll laugh along the way

• Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
• Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
• Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible

Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out

We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer