Server, Server​/Wait Staff

Description

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each

server’s primary objective is to show our guests such a marvelous time, they will want to return.

Activities & Responsibilities

Primary

• Promote, work, and act in a manner consistent with the mission of El Toro:
  To create an

extraordinary experience for our guests to enjoy the best Tex-Mex around through superior

standards and service excellence.

• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service

and respond promptly and courteously to correct any problems.

• Collect payments from guests.
• Write guests’ food orders on order slips, memorize orders, or enter orders into computers for

transmittal to kitchen staff.

• Prepare checks that itemize and total meal costs and sales taxes.
• Take food or beverages orders from guests.
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of

alcoholic beverages.

• Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant

functions and services

• Inform guests of menu changes and daily specials, and make recommendations you genuinely feel

your guests will enjoy.

• Clean tables or counters after guests have finished dining.
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large

parties.

• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting,

seating, and thanking guests.

• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server

station, taking out trash, or checking and cleaning bathroom.

• Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning

desserts, and brewing coffee.

• Escort guests to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to guests.
• Thank guests for their visit and invite them to return.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the

restaurant.

• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

• Provide guests with information about local areas, including giving directions

Tools&Technology

• Commercial use cutlery
• Credit card processing machines
• Point-of-sale receipt printers
• Point-of-sale terminals and workstations
• Touch screen monitors
• Aloha Point-of-sale