Key Holder

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company car
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks

We’re looking for a dependable, energetic, and motivated team member who enjoys working with guests, supporting coworkers, and jumping in wherever needed. Our Key Holders are hands‑on team members who help lead assigned shifts while working in all areas of the bakery—including Guest Service, Frosting, and Baking.

As a Key Holder, you will help open and/or close the bakery, support daily operations, and provide leadership to team members during assigned shifts. This is a cross‑trained position, and Key Holders are expected to work both front of house and back of house based on the needs of the bakery.

• Opening and/or closing the bakery and completing required procedures
• Providing excellent guest service and assisting with orders
• Operating the register and handling cash accurately
• Supporting and guiding team members during shifts
• Working in the Frosting Department, including frosting and decorating cakes, preparing products for orders, and maintaining frosting and decorating standards
• Working in the Baking Department, including assisting with cake production, preparing ingredients and pans, baking, cleaning equipment, and completing other production tasks
• Moving between Guest Service, Frosting, and Baking as business needs require
• Maintaining a clean, organized, and food‑safe bakery
• Restocking products, packaging, and supplies
• Following recipes, quality standards, food‑safety procedures, and bakery policies
• Helping resolve guest concerns professionally
• Communicating shift updates and operational needs to bakery management

• Is reliable, punctual, and responsible
• Has a positive attitude and strong work ethic
• Provides excellent customer service
• Is willing and able to work in all departments of the bakery
• Enjoys hands‑on work and is comfortable working in a fast‑paced production environment
• Can follow recipes, procedures, and quality standards consistently
• Works well independently and as part of a team
• Is comfortable taking initiative and providing shift leadership
• Has flexible availability, including some evenings and weekends
• Previous bakery, restaurant, retail, food-service, or leadership experience is preferred

Our Key Holders play an important role in keeping the entire bakery running smoothly. You’ll have the opportunity to learn multiple areas of the business, develop leadership skills, and be part of a supportive team focused on creating high‑quality cakes and memorable guest experiences.