Service Assistant

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on opening here in fall, 2026.

In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.

At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.

As a Hawksmoor Service Assistant, youplay a key role in the smooth and successful operation of the restaurant.

Working across food running, drink running,and table maintenance, you help ensure every guest experience is seamless, efficient, and welcoming. By consistently upholding

Hawksmoor’s renowned service standard sand values, and working collaboratively with the wider team, you contribute to delivering exceptional service at every stage of the guest journey. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.

Responsibilities include but are not limited to:

• Confidentlyrun food and drinks to and from tables, and clear tables efficiently and courteously.
• Clear, clean, and reset tables in line with established service standards, supporting guest needsand delivering cooperative, attentive service throughout the shift.
• Demonstrate full knowledge of table numbers and positions across all areas of the restaurant.
• Confidently describe steak cuts, sauces, and menu dishes while interacting with guests.
• Understand andmaintaincorrect miseenplace and table presentation throughout service.
• Follow Hawksmoor Steps  of Service and service standards consistently.
• Maintain cleanliness and safety standards across service stations and the dining room,restocking supplies as required.
• Maintain up-to-datemenu knowledge andhandle guest feedback, complaints, or quality issues with confidence and professionalism.
• Understand the importance of the expo station and support smooth communication between kitchen and floor.

• Embody Hawksmoorvalues with apositive, proactive, and professional attitude.
• Seek out, welcome, and act on feedback from peers and managers.
• Supportotherteammembersduring service and contribute to a collaborative team environment.
• Show genuine care forboththe team and theoverallguestexperience.

• Adhere toall allergy awareness, cleanliness, and food safety procedures.
• Recognize allergy checks and understand the correct actions to take when concerns are raised.
• Complete all required training andconsistentlyuphold hygiene standards.
• Follow opening and closing checklists accurately and consistently.

• Manage time effectively to support team priorities anddailyoperational needs.
• Understand the importance of efficiency from the service bar and expo to the guest, and how…