Room Service Server - Part Time; Day Shift

Position: Room Service Server - Part Time (Day Shift)
Location: Northern

Room Service Server
- Part Time (Day Shift) page is loaded## Room Service Server
- Part Time (Day Shift) locations: AR Hot Springs time type:
Part time posted on:
Posted Yesterday job requisition : R3727##
*** Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
*** We are currently seeking a talented individual to become a Room Service Server. An individual could be successful if they possess the following.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** The Room Service Server primary responsibility is to deliver food and beverages to guests in their hotel rooms while being prompt, friendly, and courteous. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary:
* Taking food and beverage orders from guests, often over the phone.
* Setting up trays and tables for delivery according to established standards.
* Carrying trays of food and drinks to guest rooms.
* Delivering food orders promptly and efficiently, ensuring accuracy and adherence to presentation standards.
* Ensuring guests have all necessary items for their meal (condiments, utensils, etc.).
* Checking completed kitchen orders against the guest's original order.
* Providing prompt, efficient, and courteous customer service.
* Answering guest questions about the menu.
* Making menu recommendations.
* Handling cash, credit card payments, and room charges.
* Maintaining a friendly and professional demeanor.
* Anticipating guest needs and addressing them proactively.
* Maintaining cleanliness of work areas, including room service trays and equipment.
* Picking up trays and carts from guest rooms.
* Following food safety and sanitation standards.
* Stocking supplies for orders.
* Strong communication skills:
Being able to speak clearly and effectively.
* Attention to detail:
Ensuring orders are correct and meeting guest needs.
* Ability to multitask:
Handling multiple tasks and orders efficiently.
* Good organization skills:
Maintaining a clean and tidy work area.
* Physical stamina:
Being able to stand or walk for long periods and lift trays or push carts.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs, including Forbes standards.
* Maintains strict confidentiality in all departmental and company matters.
* Provides impeccable guest service to all guests:
Being attentive, friendly, and helpful.
* Assists other servers in giving the best possible service.
* Handles guests' receipts according to internal policy.
* Remains up-to-date on casino events and hours of operation for all F&B outlets.
* Follows established procedures and policies of the Oaklawn Racing Casino Resort.
* Other duties as assigned
** QUALIFICATION REQUIREMENTS
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
* High School Diploma or GED required.
* Two or more years' dining server experience required; fine dining preferred.
* Casino experience preferred.
* Must be able to handle several projects and tasks at the same time.
* Must be able to perform the physical job duties of all Food & Beverage team members.
* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
** CERTIFICATES, LICENSES, REGISTRATIONS
*** Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
* Serv Safe certified.
* Must successfully complete R.S.A.
** OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.
***** It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.**
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