Tire and Battery Service Advisor

Responsibilities

• Maintain facility and sales floor safety and standards; conduct safety sweeps; comply with forklift, hazardous‑materials, and steel standards; correct or report unsafe conditions.
• Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised per company policy; handle claims, returns, shrink, and damages.
• Present and maintain merchandise presentation: stock merchandise, set up, clean, and organize displays; remove damaged goods; sign and price appropriately; secure fragile and high‑shrink items.
• Monitor tire and battery order status; assist members with appointments; communicate lead‑time changes or cancellations; recommend alternative installations or tire fitments; provide maintenance and repair services.
• Provide expert member service: greet members; identify needs; assist with purchasing and service decisions; resolve concerns; recommend suitable tire and battery products; explain warranties; ensure value.
• Drive sales and service excellence by communicating the value of merchandise and services; collaborate with associates to promote TBC offerings.
• Triage and prioritize service workflow in TBC service bays using Sam’s Garage to identify waiting members; assess service queue and time requirements; prioritize appointments; re‑prioritize members and recommend to Team Lead or Technicians.
• Demonstrate knowledge of safety and compliance protocols; tire and battery industry guidelines; service standards; equipment operations; TPMS; product specifications; seasonality; POS systems; phone and in‑person selling techniques.
• Leverage technology: use digital tools and handheld devices for sales planning, real‑time decisions, product training; promote adoption of new tools among team members.
• Act as a brand advocate: model high‑quality service; influence team; assist in training members.
• Operate TBC equipment properly and safely; manage merchandise and supplies; complete required documentation; process purchases, payments, returns, refunds, and exchanges per procedures.
• Comply with company policies, procedures, ethics, and integrity; implement action plans; use the Open Door Policy; execute business processes.
• Manage work assignments and priorities; collaborate with managers, coworkers, customers, and partners; set priorities, deadlines, and expectations; communicate progress; suggest improvements; adapt to change and feedback.
• Promote inclusion and teamwork: embrace differences; build trusting relationships; communicate with impact; mentor and recognize contributions.
• Maintain integrity and support company values; act ethically and transparently.
• Deliver results; put customer first; balance short‑ and long‑term priorities; consider team impact.
• Strive for excellence: learn, take calculated risks; drive continuous improvements; adopt new technologies and skills; support others through change.

• Valid state‑issued driver's license.
• 18 years of age or older.

• Experience in auto service industry.
• Retail experience.

103 Bryant Drive, Nicholasville, KY , United States.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401k, stock-purchase plan, company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; can be used for vacation, sick leave, holidays or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit covering tuition, books, and fees for full‑time and part‑time associates.
• Additional benefits: 401k matching and stock-purchase plans; paid time off; medical, dental, vision, and wellness programs; mental‑health resources; training and leadership programs; clear paths to advance.

Hourly wage range: $19.00 – $27.00, with additional premiums of $0.35 – $3.00 per hour depending on schedule, facility, season, or specific work performed.

Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.