Shop Manager - Woodland Hills Mall

Overview

Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally.

We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

As a Retail Shop Manager, you play a crucial role in the success of our See’s Candies retail shop located at Woodland Hills Mall. Leading a dedicated team, your responsibilities include driving sales, ensuring top‑notch customer service, and overseeing all shop operations in line with See’s guidelines and values.

• Lead the shop's team, creating a sales-focused and customer‑centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow‑up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training, and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, implement, and enforce company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales‑driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively, and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, walking the entire shift, and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

Pay rate: $26.00 per hour.

See’s is an Equal Opportunity Employer. See’s will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).