Retail Store and Outlet Manager

## Retail Store and Outlet Manager Apply locations:
Newport News VAtime type:
Full time posted on:
Posted Todayjob requisition :
R-32375
** Job Title
**** Retail Store & Outlet Manager
**** Job Overview
** The Retail Store & Outlet Manager is a leader within Bob’s Discount Furniture (BDF) responsible for driving sales, operational excellence, and culture across both the traditional retail showroom and the outlet environment. This role blends full-store leadership with outlet sales and warehouse operations, ensuring a world-class guest experience while upholding The Bob’s Way and Bob’s Core Values.

This leader sets the tone for performance, safety, accountability, and engagement while developing high-performing teams that consistently exceed sales, operational, and customer satisfaction goals.

This is a full-time, in-store leadership role requiring a flexible retail schedule, including nights, weekends, holidays, and on-call availability as business needs require.
** Core Purpose of the Role
** To lead, inspire, and develop store and outlet teams by driving profitable sales growth, ensuring seamless front-end and back-end operations, maintaining inventory integrity, and fostering a culture rooted in Bob’s Core Values.
** Primary Responsibilities
**** Sales, Customer Experience & Culture*
* • Drive store and outlet sales performance, achieving or exceeding budgeted sales, margin, and KPI targets.  
• Ensure a consistent, world-class guest experience across the showroom, outlet floor, and warehouse operations.  
• Lead by example to reinforce company culture, selling behaviors, and customer engagement standards.  
• Assess coaching effectiveness to ensure leaders within the store and outlet are delivering clear, actionable guidance that drives associate performance and results.  
• Maintain a strong community presence as a brand ambassador for Bob’s Discount Furniture.
** Store, Outlet & Warehouse Operations*
* • Oversee all aspects of store, outlet, and warehouse operations to ensure safety, cleanliness, organization, and efficiency.  
• Maintain accurate inventory practices including cycle counts, take-with tracking, tagging, staging, and inventory reconciliation.  
• Ensure all processes of inventory management are executed in accordance with company policies and procedures.  
• Ensure visual standards and outlet merchandising are maintained to optimize sales and guest experience.  
• Enforce all safety, security, cash handling, and opening/closing procedures.
** Leadership & People Management*
* • Lead, coach, and develop Store Leadership, Outlet Experience Specialists (OXS), Product Support Associates (PSA), and all store associates.  
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement.  
• Identify high-potential talent and partner with Human Resources on development, succession planning, and performance management.  
• Execute employee relations and disciplinary actions in partnership with Human Resources, Operations, and Loss Prevention.  
• Lead new associate onboarding and orientation in alignment with company standards.
** Planning, Scheduling & Systems*
* • Create and manage effective schedules for store, outlet, and warehouse teams, ensuring alignment with business trends and labor goals.  
• Demonstrate proficiency in operational systems and reporting tools used to drive store performance.  
• Analyze performance data and develop strategic action plans to improve sales, labor, inventory, and customer metrics.
** Flexibility & Cross-Store Support*
* • Maintain availability during peak business times, including nights and weekends.  
• Respond to store alarms and emergencies outside of operating hours when required.  
• Provide support to neighboring stores or outlets as…