Hospitality and Product Specialist

Position Summary

The Hospitality and Production Specialist role blends retail and production responsibilities, offering hands-on experience in daily store operations, delivering exceptional customer service, and crafting high-quality artisan products, with opportunities for future leadership within our team.

• Deliver excellent customer service and product recommendations
• Support store and production operations, including opening/closing, scheduling, and shift coordination
• Fulfill online and resale orders, manage inventory, and coordinate with vendors
• Produce and package body care products, maintaining quality, safety, and cleanliness standards
• Use software to track production runs, materials, and inventory accuracy
• Monitor merchandise and raw material levels, ensuring proper rotation, expiration control, and timely ordering
• Assist with merchandising, seasonal displays, promotions, and events to drive customer engagement
• Collaborate with retail and marketing teams to ensure product availability and support promotions
• Contribute to sales, customer experience, and continuous operational improvement
• Other duties as assigned

• Minimum 2-3 years of experience in retail, customer service, production, or another related field
• Strong communication and interpersonal skills to engage customers and collaborate with team members
• Ability to multitask and adapt in a fast-paced retail/production environment
• Strong organizational skills with attention to detail
• Motivated and eager to grow into a leadership role
• Familiarity with e-commerce platforms or manufacturing software

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• Entry level

• Full-time

• Customer Service

• IT Services and IT Consulting

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