Retail Associate

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N.

C. Wyeth, Beatrix Potter, Judith

F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

Reporting to the Manager, Retail the Retail Associate serves as a key ambassador of the museum brand, delivering an elevated guest-centered experience within a thoughtfully curated retail environment. This role combines exceptional customer service with strong sales support, engaging visitors through meaningful storytelling, guiding purchases with intention, and ensuring every interaction reflects the artistry and mission of the museum.

With a strong command of POS operations, attention to detail, and a proactive approach to problem-solving, the Retail Associate ensures seamless transactions, visually engaging merchandising standards, and a boutique experience that extends the museum journey beyond its walls.

This position requires morning availability, and may require early mornings, evenings, weekends, and holidays.

• Serve as first point of contactprovidingawelcoming,attentiveand personalizedretailexperience thatanticipatesguest needs and supports exceptional service
• Engage guests with product knowledge, connecting merchandise to exhibitions, artists, and cultural narratives
• Operate POS systems with accuracy and discretion, ensuring a smooth, polished transaction experience
• Upholdhighmerchandising standards, ensuring displaysareaesthetically balanced, and aligned withthemuseum standardsandbrand
• Supportpricing, packaging, and inventory accuracywith strong attention to detail,thoughtfulpresentationand care
• Respond toguest inquiries and concerns with professionalism, confidence, and thoughtful solutions
• Collaborate with team members to achieve sales goals while preserving a cohesive, elevated, guest centered environment
• Support opening and closing procedures,whilemaintainingapolished, inviting, andretail space aligned withthe museum’s visual standards

• Customer-facingand/or sales experience inpremium retail, hospitality, cultural, orservice- oriented,high-touch environments preferred; open to all experience levelsand candidates with transferable experience are encouraged to apply
• Experience with in an arts and cultural organization or high-volume setting with elevated guest service standardsdesired
• Demonstrated ability to drive sales through thoughtful product recommendations, relationship building,and conversion techniques
• Understanding of retail operations, including inventory management, quality assurance, and RFID inventory systems
• Proficiency in POS systems; experience with Shopify or Square is a plus
• Experience with cash handling procedures and compliance.
• Strong attentivetodetail, with the ability tomaintainvisually compelling, gallery-inspired merchandising displays
• Exceptional communication skills with a polished and professional presence
• Proactive, solutions-oriented mindset with strong problem-solving capabilities
• Ability to work a flexible schedule, including weekends, holidays, evenings, and special museum programs, exhibitions, and events

• Analytical Rigor:
  
  Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, andidentifyingbest-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
• Courageous Communication:
  
  Intentionally works well with others both on the team and…