Dutch Wonderland Retail Manager

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®

Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Retail Manager oversees all aspects of Retail and Rentals at Dutch Wonderland. This position is responsible for the strategic planning and oversight of programs and initiatives to maximize in-park revenue across all revenue generating channels for retail and rentals.

We are currently looking for a:

• Manage all aspects of the Retail and Rentals teams, along with any other assigned business units
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities

• Oversee the purchase and receiving process, and product flow through the warehouse, including purchase orders, ticketing, counts, store movement and replenishment
• Execute audits and physical inventories for the facility, along with monitor and analyze results
• Work with vendors to create and approve custom artwork and products, analyze sales and inventory reports to make informed, data-based buying decisions
• Facilitate physical inventory process of retail merchandise
• Work with Merchandise support partners and buyers to proactively create, implement and manage strategies that ensure effective product flow and stock levels to minimize stock loss and maximize sales, and make shop plan adjustments as needed
• Interact with guests on a face-to-face basis, answering questions, asking for feedback, and promptly addressing concerns.
• Maintain and submit accurate inventories for Retail in coordination with Revenue Director
• Assist the Revenue Director with Food and Beverage inventories, as needed
• Compare invoices with price sheets and monitor returns for credits
• Monitor POS menus throughout park to ensure pricing and items are accurate
• Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies
• Develop working relationships with external retail vendors and suppliers
• Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination…