Director of Retail Fox Chapel Golf Club Pittsburgh, PA

POSITION: Director of Retail

REPORTS TO: Head Golf Professional, Tyler Smith

Fox Chapel Golf Club is a premier private club located in Pittsburgh, PA, offering an exceptional member and guest experience centered around its golf facilities and club amenities.

The Director of Retail is a hospitality professional capable of providing the highest level of service to our members, guests, and staff. The position will oversee the Club’s golf shop and retail operation which generates roughly $1 million in annual gross income, with a focus on delivering outstanding service, maintaining a high-quality merchandise assortment, and supporting the overall member experience.

• Full-time, year-round position.
• Must possess a friendly and positive personality with a focus on building relationships with members and staff.
• Maintain a visible presence in the golf shop and on the sales floor. Assist customers with merchandise selections as needed; work at the sales counter as necessary.
• Promote goodwill and exceptional service to members and guests.
• Maintain a clean, refreshed, uncluttered, and organized golf shop and storage room.
• Educate staff in proper selling and merchandising techniques.
• Reconcile accounts payable for all monthly invoices and statements.
• Buying, receiving, pricing, and displaying new merchandise. This also includes maintaining, rotating, and changing displays with an exceptional appearance.
• Be efficient in marketing and promotion of merchandise; social media proficient.
• Supervise and maintain the point-of-sale system.
• Maintain a member loyalty program.
• Responsible for overseeing the special-order program with proper communication regarding status updates.
• Formulate pricing policies by reviewing merchandising activities; determining additional as-needed sales promotions; authorizing clearance sales; and studying trends to develop a strong annual buying plan.
• Coordinate, schedule, and manage quarterly inventory to assure shrinkage levels are well within industry standards.
• Update and maintain all vendor contact information as it relates to seasonal offerings and vendor profiling for future sourcing opportunities.
• Create a plan to offer discounts and congratulations to members who are having upcoming birthdays or anniversaries.
• Assist with the receipt of incoming merchandise while preparing and creating SKUs.
• Adhere to all policies and procedures in regard to initial markups, markdowns, and special event purchasing.
• Keep the golf shop clean and uncluttered.
• Other duties as provided.

• 3+ years of retail experience within the golf industry or with a luxury retailer preferred.
• Ability to work in a fast-paced environment while multi-tasking.
• Membership in the Association of Golf Merchandisers (AGM) is preferred.
• Computer expertise mandatory; proficient in Microsoft Excel/Word/PowerPoint/Outlook.
• Experience with a point-of-sale system preferred.
• Understanding of accounts payable and accounts receivable.
• Possess excellent communication and correspondence skills.
• Basic golf knowledge is necessary.

• Competitive salary based on experience.
• Performance bonus based on multiple factors including; overall performance, annual and monthly budget income, end of the year inventory at cost, average inventory shrinkage, annual corporate sales, and AGM awards.
• Flexible work schedule from January 1 – February 28th.
• Eligible to enroll in individual/family health and welfare benefits, including medical, dental, life, and disability insurance, subject to Club eligibility requirements.
• Eligible to participate in retirement savings plan after 6 months, or 180 hours of full-time employment, subject to plan requirements.
• Holiday bonus based on time of service, subject to Club policy.
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