Stockroom Operations Lead, HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you're a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

Our Stockroom Operations Leadsare critical to the success of our stores. As a Stock Lead,you're the primary business owner ofthe stockroom, which means that you oversee the processing, product placement, and transfers of the store.

It's your job toinstillthe importance of maintaining a stockroom that issafe and efficient so that our customers have the product they want when they want it.

Youlead by example tomodelexceptionalstockroom standards and promote apositiveand respectful environment.

You partner closely with your Store Managerto trainand develop all stock associatesandempower your team members through encouragement, recognition, feedback.

As a Stock Lead,you maintain stockroom area in whichall materials and products are received, stored,organized,picked, counted,monitored,and distributed in orderto meet the needs of the store.

You maintain a neat and orderly stockroom and stockdesk while practicing and promoting safety consciousness and security measures to deter theft.

You're responsible for ensuring that all stock processes and policiesare understood by your team members and followed at all times.

You strategically plan for new product arrivals and execute necessary adjustments.

Youreceiveand verify shipments as they arriveandhandlediscrepancies so that inventory counts are current and accurate.

You're responsible for handling customer charge sends and store transfersofmerchandise between retail locations or distribution centers. You control any damaged merchandise or mis-mate inventory in accordance with company  order to perform these stock-specific duties, youareresponsibleforsecurely maintaininga key to the store.

In your role as a Stock Lead, you understand that your responsibilities extend beyond the back of house.

You assist the Store Manager in achieving and exceeding the store's fiscal business plan by helping to execute sales and productivity plans.

Youhelp replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor,provide the best possible customer service in accordance with our Service Training Program,greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge.

You ensure you're personally available to customer sand canidentifyandaddress theirneedsand questions. You maintain a positive,cheerful attitude with customers and team members and promote the store and brand image in all interactions.

As a Stock Lead, you understand that you are an integral part of a team and cooperate to meet the needs of the business.

Asa successful Stock Lead,you know how to:

Ensure the highest level of customer service possible as outlined in our Service Training Program

Build engaged and empowered teamsthroughcommunication and recognition

Communicate effectively with customers, team members, management, and corporate stakeholders

Promote a positive and respectful work environment and respond to problem situations with professionalism

Prioritize brand and product knowledge training in customer interactions

Multi-task in a fast-paced environment

Escalate any special customer requests regarding product or service to management

Think critically to solve problems and approach challenges with agility

Maintain knowledge of current trends and styles

One (1) totwo(2) years of retailstoreexperience preferred.

High School Diploma

Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers

Excellent team-building skills

Excellent organizational skills and exceptional attention to detail

Flexibility of schedule and hours to meet the needs of the business.

Physical ability to stand for…