Coordinator,Dest Serv,Shore Ex

Location: Northern

** GROW YOUR CAREER WITH US
** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best.

As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

** APPLY ONLINE
** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
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* JOB SUMMARY:

*** Provide administrative support to the Manager, Destination Services for shore excursion product administration and development through all aspects of a tour planning, creation and operational delivery cycle in assigned region(s)..
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* POSITION RESPONSIBILITIES:

*** Ensure all Destination Managers onboard have the required tour forms and information necessary and support them with any requests.
* Send operators tour participation figures upon request and confirm when all forms have been received from tour operators.
* Ensure operators have the latest ship itineraries.
* Assist tour operators with any information required or changes requested.
* Effectively communicate with tour operators around the world to ensure operation efficiency and address any questions, concerns, or events that may affect their region.
* Assist Revenue Management with tour space during move offs.
* Assist inside and outside Sales Force with requests.
* Assist with waitlisted excursion matters including- monitoring all waitlist reports, clearing waitlisted excursions on reservations, requesting additional space from operators.
* Request Envograms to advise guests of any tour changes, cancellations, or new tour additions.
* Add additional space and build additional tour extensions when additional departures are added to the brands.
* Assist and research work for new tour initiatives.
* Assist when necessary in building new tours in NVS.
* Update Retail Masters for all destinations for all brands.
* Make necessary changes in NVS/Seaware.
* Maintain and update in-house Tour Operator Directory.
* Assist Manager/Director/VP with special projects as needed.
* Perform other job-related functions as assigned..
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* QUALIFICATIONS:

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* ** DEGREE TYPE:*
* * High School Diploma.
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* EXPERIENCE:

*** Minimum 1 year in Shore Excursion environment..
** COMPETENCIES &

SKILLS:

*** Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word and Excel programs.
* Ability to assimilate and summarize details as appropriate to support decision-making.
* Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
* Ability to operate in a team driven environment and accept immediate project responsibility.
* Strong Customer Service, Communication and Interpersonal skills.
* Ability to accomplish assignments displaying detail orientated and well-organized work.
* Ability to work under fast paced, multi tasked and deadline driven environment..