Customer Services Summer Intern

Title: Customer Services Summer Intern
Department: Customer Services

Job Location:

Washington, DC (Hybrid: in office Tuesdays & Wednesdays)

We’re Sound Exchange, and we’re on a mission to efficiently collect and distribute royalties, advocate on behalf of creators, and develop trusted business solutions for the music industry. Why? Because we love music and we value the people behind it.

If you’re as passionate about music and championing creators as we are, we want you to join the band! Sound Exchange offers a robust 10‐week paid internship program each summer for talented, motivated students to work in our Washington, DC office. The program is designed to expand exposure to the music tech industry and provide relevant and practical work experience in an area of interest.

As a Sound Exchange intern, we’ll welcome you as an integral member of our dedicated and diverse team. You will have the unique opportunity to take on roles similar to those of a full‐time hire and dive into projects that contribute to the organization’s mission while growing your skills, forging new professional relationships, and enhancing your resume.

• $20.00 per hour
• One‐time taxable stipend of $2,000.00 to assist with housing and transportation
• 35‐40 hours per week
• Flexibility to work hybrid (two days, Tues and Weds on‐site required)
• Participate in a comprehensive educational series and engage with various Sound Exchange leaders across the organization
• Build your network with your fellow interns and Sound Exchange staff

• Program dates:
  Approximately June 1, 2027 – August 6, 2027
• Deadline:
  All applications must be received no later than November 7th, 2026
• Selection & Notification:
  December 2026

• Shadow Customer Services team members across multiple functions.
• Document customer interactions and key journey touchpoints.
• Conduct research and gather information on customer processes and workflows.
• Participate in team meetings and operational discussions.
• Maintain project notes, observations, and findings.
• Develop and update the customer journey map and supporting materials.
• Interview subject matter experts and summarize insights.
• Prepare presentations and reports communicating findings and recommendations.
• All interns are required to give a presentation at the conclusion of their internship.

• Personify Sound Exchange’s Core Values (Driving Excellence, Integrity In All That We Do, Championing Creators, Respect Why We’re Here, Teamwork That Empowers)
• Demonstrate inclusivity, advocacy, and appreciation for diversity in personal, academic, or professional experiences
• Thrive in a fast‐paced environment
• Resourceful, have great attention to detail, highly organized
• Ability to collaborate well with others and tackle challenges enthusiastically
• Sharp written and verbal communication skills
• Be 18 years of age or older on or before the first day of the internship program
• Undergraduates preferred (heading into your junior or senior year is also preferred); graduate students may still apply
• Be enrolled in a degree‐seeking program in an accredited college or university (with a minimum 3.0 GPA), or be a student at a relevant professional boot camp or advanced educational program