Museum Store Retail Floor Supervisor

Fallingwater
, a property entrusted to the Western Pennsylvania Conservancy,designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seekingafull-time Museum Store Floor Supervisor for the Fallingwater

Museum Store.

This position reports to the Director of Retail Operationsandassistsboth the Director and the Assistant Manager in the day-to-day operations of the Museum Store.

• Assistsin supervising the front-end operations of the Museum Store.
• Works alongside Museum Store associates andstaff, and ensures that all functions and tasks are completed ina timelyand efficient manner.
• Prepares daily item replenishment report, and anticipates inventory needs in advance.
• Maintains proper stock levels of inventory in the store. Weekly,informs the Director of Retail Operations (DOR) and Assistant Manager when levels are becoming low to allow expedient ordering.
• Properly stores inventory and acts to prevent damage.
• Completes spot inventory reports of store merchandise as assigned by DOR and Assistant Manager.
• Assists with end of year inventory count.
• Activelyparticipatesin meetings with the DOR and Assistant Manager to discuss store related projects and issues.
• Provides the highest level of customer service and sets the standard for store staff.
  
  Assists customers with purchases, as well asperformssales-transactions.
• Flexibilitywith schedule and hours is required due to circumstances as they occur. Schedule may be adjusted in advance, or with little to no notice to support operational needs such as staffing shortages, evening events, etc. This may include working earlier than scheduled or staying later than scheduled, and working evenings and weekends outside of the typical Museum Store hours and own standard schedule.
• Encourages Museum Store customers to become members of Fallingwater, and/or of the WPC.
• Maintains the presentation of the Museum Store as directed bymanagementteam, and ensures that staff equally contributes to maintenance.
  
  Oversees store’sappearance and cleanliness.
• Completes safety, theft, and damage reports as they occur. Reviews andsubmitsreports with security, and management team. Follows and enforces all safety and security policies and procedures.
• Assistsin completing daily closeout reports, item movement reports, etc. Trainsnew sales associate on front-of-house store operations.
• Assistsin training new staff, and provides workflow coordination,oversight and guidance for full-time,part-timeand seasonal staff.
• Completes opening and closing procedure sin accordance with established WPC policy.
  
  Reports all issues and discrepancies to the accounting managers and store managers.
• IncorporatesWPC’s constituent-focused customer service values in work habits and interaction with others.
• Supports the Conservancy’scostcontainment and fundraising efforts and needs, as applicable.
• Transports merchandise between Museum Store and storage areas,possibly inpersonalvehicle.
• Performsadditionalduties and responsibilities as needed, includingassistancewith online store inventory needs.
• Maintains and updates artists’ bios, product information guides, etc.
• Assistsandsupervises shipping /shipping quotes on in-store orders / purchases.
• Ensures that the Museum Store van hasgas, andis well maintained.
• Ensures that van log is completed accurately, andnotes any discrepancies in travel and/ortime.
• Performsadditionalduties and responsibilities as requested.

• Experience with Point-of-Sale systems and cash registers are required
• Mustpossessexceptional customer service and communication skills
• Must be a team player, andhave the ability towork well with others
• Mustpossessworking knowledge and ability to use computers, including the use MS Excel, MSWordand Point of Sale software
• Valid driver’s license…