Retail & Rental Technician Retail & Rental Technician Retail Shops and Rental

Position: Retail & Rental Technician September 15, 2026 September 15, 2026 Retail & Rental Technician Retail Shops and Rental
Location: Northern

# Retail & Rental Technician Powder Mountain - Eden, UT 84310## Overview Salary Range $20.00 - $24.00## Summary Powder Mountain's retail and rental locations are seeking enthusiastic individuals that are guest services focused, customer centric, and have a strong desire to sell Powder Mountain branded items! Must have understanding of ski and snowboard equipment and complimentary gear required for a great day on the snow.##

About this Role

Job Title:

Retail & Rental Associate  Department:
Retail & Rental  Status:
Seasonal (FT & PT)  Reporting To:
Senior Retail & Rental Manage

Key Responsibilities:

* Attend and complete all required training sessions and obtain all online certifications from applicable binding and helmet manufacturers
* Attend vendor led clinics.
* Provide consistent exceptional customer service.
* Assist guests through the rental process.
* Assist guests in the proper selection of equipment.
* Ensure that all equipment is adjusted for the specific renter per industry standards.
* Provide appropriate instruction on rental equipment’s use and customer responsibility.
* Ensure that the rental customer signs all appropriate waivers.
* Properly utilize the computerized rental solutions system to ensure all equipment is correctly checked out and checked in when returned.
* Examine all rental equipment as it is rented and returned for general condition and damage.
* Consistently monitor guest flow and need to expedite the rental process.
* Engage guests on the retail sales floor, answering any questions in a prompt and professional manner.
* Assist in stocking and maintaining the retail sales floor.
* Stay informed on current promotions, sales, and seasonal products.
* Utilize POS software to sell retail items and rental products.
* Inform management of low stock levels or overstock concerns
* Maintain a clean and organized appearance of the shop.
* In-depth knowledge of Powder Mountain terrain and advice on suitable terrain for an exceptional guest experience.
* Other duties as assigned.
* Participate in regular team meetings, pre-season training, and store briefings.
* Support other resort departments as needed during high-traffic periods, peak holiday rushes, or special resort events.

Requirements and/or

Qualifications:

* 18 years of age, or older
* HS Diploma – preferred.
* Must adhere to Powder Mountains appearance guidelines.
* Acquire binding certifications and follow on training as required.
* Proficiency with phone systems, point of sale software, and scheduling software.
* Proficiency with Google Suite
* Highly experience with computers
* Able to work with the public in a friendly, courteous manner.
* Able to handle heavy customer demand for extended periods of time, often working through scheduled break times, particularly during weekends and holiday weekdays.
* Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.
* Well spoken, articulate and ability to remain enthusiastic during peak season.
* Reliable transportation, or commitment to using UTA.
* Ability to work, weekends, holiday, evenings, on call.

Physical Requirements
* Must be able to perform physical activities such as, but not limited to:
* Full range of body movements including handling, lifting, reaching, bending, and climbing
* Reach, push, pull, lift, and carry objects that may be heavy (40+ lbs) such as ski equipment, rental gear, and merchandise boxes
* Prolonged periods of standing, walking, bending, and twisting during customer service, inventory management, and equipment handling
* Walk on even/uneven/slippery terrain, especially around the shop exterior and mountain base areas
* Climb/descend stairs/ladders, including accessing storage areas and shop lofts
* Manual dexterity to operate manual tools and power…