Client Relationship Consultant ; Banker Martin KY

Job Overview

Client Relationship Consultants build relationships with customers across multiple channels, advising them on banking solutions and ensuring a digital‑first, client‑centered experience. The role involves greeting clients, processing transactions, opening new accounts, and recommending products that fit each customer’s unique goals.

• Build, nurture, and maintain strong client relationships through proactive outreach, consulting, and follow‑up.
• Engage customers via in‑person, appointment, or virtual channels and provide accurate deposit and loan product information.
• Gather, verify, and process customer data and account information for new and existing accounts.
• Recommend banking products and services that align with client needs and objectives.
• Open consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on emerging and self‑service digital products and services.
• Collaborate with branch team members and partners to deliver an optimal client experience.
• Maintain knowledge of consumer and business banking products, digital offerings, and branch policies.

• High school diploma or equivalent.
• Typically four to five years of retail banking experience or equivalent training.
• National Mortgage Licensing System (NMLS) registration required; must pass a criminal background and credit check.
• Proven ability to build and foster client relationships through proactive outreach.
• Strong verbal and written communication skills.
• Thorough knowledge of all retail products, services, and branch policies.
• Experience with digital products and self‑service technologies.
• Experience in participating in sales campaigns/promotions.
• Demonstrated proficiency in recommending products that meet customer needs.

• Experience in the financial services industry.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Advanced level of proficiency in making appropriate recommendations both reactively and proactively.

• Health, dental, and vision insurance.
• Basic and optional term life insurance.
• Short‑term and long‑term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer‑funded retirement plan.
• Paid vacation (two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and safe leave accruals.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain territories.

$20.21 – $24.70 per hour (actual range may vary by location).