Inside Sales Manager

Inside Sales Manager – Elevator & Escalator Business Unit

The Inside Sales Manager is responsible for leading, coaching, and developing the Inside Sales Representative team to achieve sales growth, customer satisfaction, and operational excellence.

• Lead, mentor, and develop the Inside Sales Representative team, fostering a high‑performance, customer‑centric culture.
• Set clear goals and expectations, monitor performance, and provide regular feedback and coaching.
• Oversee the management of customer quotes, orders, and backlog to ensure on‑time delivery and customer satisfaction.
• Ensure proactive follow‑up on leads, outstanding quotes, and customer inquiries.
• Drive adoption of digital tools and systems (e.g., , online marketplace) to enhance customer experience and team efficiency.
• Collaborate with Sales Managers to identify threats, opportunities, and develop strategies for customer retention and growth.
• Monitor and manage team workload, prioritising urgent customer needs and balancing resources.
• Ensure compliance with pricing, credit, and return policies.
• Analyze sales data and generate reports to provide insights on backlog, order status, and team performance.
• Lead initiatives to improve processes, reduce errors, and increase operational efficiency.
• Represent the Inside Sales team in cross‑functional meetings and projects.
• Support the professional development of team members through training and skill‑building.

• Bachelor’s degree preferred; relevant experience in sales management or customer service leadership required.
• 3+ years of experience in inside sales, customer service, or related field; prior management experience strongly preferred.
• Strong organisational, analytical, and communication skills.
• Proficiency in MS Office (Excel, Word, PowerPoint); experience with CRM/ERP systems.
• Ability to manage multiple priorities in a fast‑paced environment.
• Demonstrated ability to lead, motivate, and develop a team.
• Technical aptitude and experience in industrial or B2B environments a plus.

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organisation, increasing the possibility of capturing market opportunities and maximising value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organisation that prioritises talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognising and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio‑economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws.

Prysmian will endeavour to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian’s commitments. Your application data will be treated according to our Data Protection Policy. If you require assistance to complete this form or to participate in an interview, please contact us at tale