Personal Banker

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. They use their product knowledge and every interaction to identify needs and offer financial solutions that help customers secure their financial well‑being while making banking easy. UMB’s branches provide many opportunities to expand your financial education and grow your career within consumer banking.

• Ask personalized questions to convert transactions, account maintenance, and other routine service requests into cross‑sell conversations that deepen client relationships while meeting customer needs.
• Create sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks.
• Achieve daily key performance metrics while balancing competing priorities.
• Learn processes such as transactions, managing a cash drawer, and completing bank documentation that you consistently perform according to industry and legal standards.
• Perform other job duties as assigned.

• Thrive in a high‑energy, sales‑driven team and use daily coaching and feedback to polish sales outcomes.
• Use expert product knowledge and conversation skills to build upon customers’ needs and make a true difference in their financial lives.
• Communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes.
• Demonstrate attention to detail when completing documents or explaining features and benefits.
• Have a high school diploma or equivalent.
• Have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or equivalent relevant experience.
• Have reliable transportation and ability to work branch hours, including weekends and some evenings.
• Have the ability to obtain NMLS registration within 90 days.

Targeted compensation for this opening: $24–$25 per hour. The posted salary range reflects the broadest standard range for this role, including all locations.

Compensation ranges by state:

• California, Washington DC, New Jersey, and New York: $35,750 – $52,040
• Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $32,640 – $47,640
• Other states: $29,530 – $43,240

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company‑sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits (eligibility varies).

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to  to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.