Real Estate Assistant Inside Sales Agent

About The Bagga Team

The Bagga Team is one of Edmonton's leading high-performance real estate teams, recognized for delivering exceptional client service, innovative marketing strategies, and outstanding results. We are seeking a highly motivated, disciplined, and detail-oriented Inside Sales Associate / Client Success Coordinator to join our organization. This critical role supports our REALTORS, manages client relationships, maintains the integrity of our CRM database, and ensures every client receives a professional and consistent experience throughout their journey with The Bagga Team.

• Serve as the first point of contact for all incoming buyer, seller, and general inquiries, providing a professional and positive client experience.
• Confidently answer and make a high volume of inbound and outbound telephone calls each day with professionalism, enthusiasm, and excellent communication skills.
• Qualify buyer and seller leads by asking the appropriate questions, identifying client needs, and determining readiness before assigning opportunities to a REALTOR®.
• Respond promptly to all new leads through phone calls, text messages, email, and CRM communication, ensuring company response-time standards are consistently met.
• Build and maintain strong relationships with prospective clients through consistent follow-up and ongoing communication.
• Nurture new leads, existing leads, past clients, and long-term prospects until they are ready to buy, sell, or refer business.
• Schedule qualified listing appointments, buyer consultations, and other meetings for REALTORS®, ensuring calendars are accurate and well coordinated.
• Maintain complete and accurate client records within Follow Up Boss, including notes, tasks, appointments, tags, stages, and communication history.
• Ensure no lead, client inquiry, or follow-up opportunity is overlooked by maintaining exceptional database organization and CRM accuracy.
• Work daily within Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets, to manage communication, scheduling, and team collaboration.
• Monitor daily task lists and ensure all assigned responsibilities are completed accurately and on time.
• Support every REALTOR® by assisting with lead management, appointment coordination, and client communication to help grow their individual businesses.
• Follow established scripts, systems, and standard operating procedures while maintaining a natural, professional, and relationship-focused communication style.
• Demonstrate excellent listening skills, handle objections professionally, and build trust with clients through meaningful conversations.
• Maintain the highest level of confidentiality when handling client information, company records, and business operations.
• Collaborate effectively with administration, marketing, and sales team members to ensure seamless communication and exceptional client service.
• Identify opportunities to improve workflows, increase efficiency, and contribute to the continuous improvement of team systems.
• Maintain a disciplined, organized, and proactive approach while managing multiple priorities in a fast-paced environment.
• Take ownership of assigned responsibilities, demonstrate sound judgment, and consistently meet or exceed performance expectations.
• Represent The Bagga Team with professionalism, integrity, and a commitment to delivering an exceptional client experience in every interaction.

• A valid Alberta real estate licence is considered a strong asset and will be given preference; however, it is not required for the right candidate.
• Previous experience in inside sales, customer service, call centre, real estate, appointment setting, or client relationship management is highly preferred.
• Exceptional verbal communication skills with a clear, confident, and professional telephone manner.
• Comfortable spending a significant portion of the workday speaking with clients by telephone and building relationships through meaningful conversations.
• Strong listening skills with the ability to ask effective questions, qualify opportunities, and confidently overcome objections.
• Excellent interpersonal skills with the ability to establish…