Prin, Aftersales Business Development, Vans - Field(California) Mercedes-Benz LLC Corporat
Listed on 2026-08-14
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Sales
Business Development, Client Relationship Management, Operations Management, Sales Manager
Location: Northern
Tasks
About Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview
Maximize the performance and growth of the Mercedes-Benz Vans USA Customer Services business by driving parts revenue opportunities through customer pay and wholesale, in support of new and pre-owned vehicle sales. While maintaining a continuous focus on enhancing customer satisfaction as a key driver for retention and long-term brand loyalty.
Ensure that dealer partners are high-performing, profitable, well-trained, client/community-focused, and competitively positioned in the market. Lead the implementation of policies, processes, and programs that facilitate the successful execution of MBUSA’s Van network strategy while achieving the business objectives defined by the Sales, Parts, Services, Product, Engineering, Training, and Marketing teams.
This role requires a balanced approach of both onsite and virtual support of assigned dealers to ensure continuous dealer engagement, capitalizing on business development opportunities, and fostering long-term growth across all revenue streams—vehicle parts, service contracts and vehicle services—while focusing on increasing customer retention and satisfaction. Working collaboratively across MBUSA teams, including Sales, Pre-Owned, Customer Services, Engineering, Training, and Marketing, identify, apply, and manage resources and strategies that positively affect sales, profitability, customer retention, and market growth.
Drive the implementation of industry-leading retail network strategies that support MBUSA’s and Mercedes-Benz AG’s sales, service, product, parts, services, and digital services objectives, including solutions that deliver a superior online-to-offline (O2O) customer experience.
Field support role with frequent travel – Based in California
Responsibilities
Business Development & Performance Consulting (75%) Expectations
- Field-based, with up to 75% travel to dealers and dealer groups, providing direct on-site(or virtual) support to foster business development and performance improvements. Focus on increasing repair orders, vehicles serviced, parts sales, service contract sales, and customer retention opportunities, while identifying innovative methods to reach new customers and drive revenue growth.
- Collaborates with MBUSA headquarter teams to implement strategic business initiatives and identify growth opportunities, particularly in repair orders, vehicle throughput, and service offerings such as Express Service and Mobile Service.
- Explore new ways to expand customer reach, enhance profitability, and improve operational efficiency.
- Builds and maintains strong, supportive relationships with dealership management, operational teams, and vendor partners. Focuses on fostering long-term partnerships that drive sustained profitability, expand service capacity, attract new customers, and boost customer loyalty.
- Executes MBUSA’s strategic plans, guiding dealers through performance initiatives, process improvements, and targeted business development efforts. Works on strategies to enhance service revenue, repair orders, parts sales, and service contract sales while identifying new revenue streams and improving overall customer retention.
- Provides expert guidance to dealer management teams in areas such as service shop throughput, repair order volume, Express Service, Mobile Service, and customer experience.
- Maximize revenue, optimize business operations, discover innovative customer acquisition strategies, and ensure high-quality service delivery to minimize vehicle repurchase exposure.
- Focuses on increasing repair orders, vehicles serviced, parts sales, and service contract penetration by targeting operational KPIs, shop efficiency metrics, and customer experience indices (CEI). Implements creative solutions to drive higher service volumes, uncover new revenue…
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