Key Account Director

Build what matters. Grow where it counts.

Who We Are

AMCS is where AI meets the industries that run the world. Headquartered in Ireland, with teams across Europe, North America, and Australasia, we're a global technology company at an inflection point and we're building the team that will define what comes next.

What We Do

The waste, recycling, and transportation industries move billions of tons of material, manage millions of assets, and touch every city, business, and supply chain on the planet. For decades, they ran on manual processes and gut instinct. That era is over.

AMCS has spent 23 years embedding itself into these industries, learning the workflows, the edge cases, the operational realities that no startup can replicate overnight. That knowledge is exactly what makes our AI different. We engineer it to work the way teams already think, so it makes people faster, sharper, and more capable. Trained on thousands of real-world scenarios, built for mission-critical environments, and already trusted by more than 3,800 customers across 65+ countries.

We're at an inflection point where deep industry expertise meets the full force of modern AI, and the companies that get this right will define how these industries operate for the next generation.

Why Join Now

This is the kind of opportunity that comes around once in a career. The market is moving. The technology is ready. The customer base is already here. What we're building now will define the category for the next decade and the people who join us at this moment will help write that story.

About the Role

As a Key Account Director, you will operate as a senior, strategic leader responsible for a defined portfolio of enterprise accounts. This role reports into senior sales leadership and partners closely with Product, Consulting, and Executive stakeholders to drive long-term account growth and customer transformation.

You will own a portfolio of strategic accounts within North America, with responsibility for multi-year account strategy, executive engagement, and revenue growth across complex, enterprise-level engagements.

Success in this role will be measured by:

Expansion of existing enterprise accounts and achievement of revenue targets

Impactful connections and depth of executive-level relationships

Delivery of multi-year strategic account plans and transformation outcomes

Customer retention and long-term value creation

In the first 6-12 months, you will:

Establish credibility with key stakeholders across your account portfolio

Develop and execute multi-year strategic account plans

Identify and advance high-value expansion opportunities

Align internal AMCS teams to deliver measurable customer outcomes

Deliver Revenue targets

Key Responsibilities:

Develop and continuously adapt a multi-year strategic account plan—spanning both strategic and tactical planning—that meets or exceeds customer objectives and sales goals.

Partner with customers to define and align strategic initiatives, positioning AMCS as a key enabler of their business transformation.

Relationships & Executive Engagement

Serve as the primary executive sponsor for assigned accounts, owning senior stakeholder engagement and overall account health.

Build and deepen C-suite relationships, establishing trusted advisor status and influencing strategic decision-making.

Orchestrate cross-functional engagement across Sales, Product, Consulting, and Support to deliver measurable customer outcomes.

Identify, build, and manage a robust pipeline of high-value expansion opportunities across assigned enterprise accounts, applying a "hunter" mentality.

Lead complex, multi-threaded deal cycles from discovery through close, including solution positioning, commercial structuring, and negotiation.

Deliver disciplined, accurate forecasting with full visibility into pipeline health, risks, and growth opportunities.

Collaborate internally on pricing strategies and implementation plans to ensure customer success.

Governance & Customer Success

Lead executive governance, including Quarterly Business Reviews, to track aligned initiatives and drive accountability, value realization, and forward planning.

Own critical escalations,…