Growth Manager, SMB

About MONKEY

MONKEY Catering Platform is the most trusted name in catering technology. Our enterprise‑grade platform is built specifically to help restaurants and multi‑unit brands scale their catering business. Last year, we managed more than 2M catering orders, across 6,000 restaurants in the U.S. and Canada, worth more than $1B in catering revenue for our brands. In plain terms: our software helps restaurants drive catering sales, manage complex operational workflows, and grow their business.

We operate with an ownership mindset: low ego, high trust, and shared ownership. We care about the humans behind the numbers, and we win together. This year has already been a breakout year for MONKEY and this role will be a key to continuing that momentum.

The SMB Growth Manager owns new revenue and is the front line of MONKEY’s growth amongst SMB brands. Your goal is simple to state and challenging to do:

Research, prospect and find the right brands. Get in front of decision makers and start real conversations. Show them the value of the MONKEY Catering Platform. Create qualified opportunities that turn into long-term MONKEY customers.

This is an outbound‑driven sales role focused on emerging multi‑unit restaurant brands with meaningful off‑premise catering programs – either running their catering only through marketplace, on alternative catering software, or with pen‑and‑paper. The majority of your pipeline will be self‑sourced, though you may also support the broader Growth team with inbound and marketing‑sourced opportunities.

You will have support, but no hand‑holding. You are expected to build and run – checking in for guidance, direction, and reporting. We’re looking for individuals with persistence and who thrive on energy, curiosity, and the satisfaction of turning “no” into “tell me more.”

Scrape sources to identify target ICP brands with catering operations through a combination of marketplace data, Linked In, industry reports, and more.

• Prioritize and qualify target brands based on existing off‑premise catering operations, known menu items, and other factors
• Carry an individual quota and actively prospect via calls, email, social, and other tools, modeling best‑in‑class outreach, discovery, and follow‑up.
• Build and run outbound campaigns - email, Linked In, calls, and your own network – and work with marketing automation tools (e.g. Ample Market).
• Respond quickly to inbound and marketing‑sourced interest in your segment.

• Open doors and secure first conversations through persistent, appropriate outbound campaigns with cold calls, email sequences, Linked In outreach, and in‑person visits where appropriate.
• Create and refine outbound strategies, talk tracks, objection handling, and vertical‑specific messaging for hospitality and catering buyers.
• Qualify leads based on business needs, decision‑making processes, catering operations, menu design, and readiness to adopt MONKEY.
• Create tailored outreach (one‑pagers, emails) that speak to brand‑specific needs.

• Run high‑quality discovery to deeply understand each brand’s off‑premise catering model, constraints, and growth goals.
• With the support of the broader Growth team, deliver compelling product demos that connect MONKEY’s platform to real P&L outcomes.
• Prepare sharp recap documents after calls: what we heard, what we’re proposing, and clear next steps.
• Where necessary, leverage support from other Growth team members to steward larger deals, hand over leads, or execute more complex technical conversations.
• Collaborate with Growth team leadership to prepare formal proposals and support negotiation of commercial terms and MSAs

• Provide clear, unfiltered feedback on what resonates and what does not in our sales and marketing materials.
• Participate in problem‑solving sessions with growth, marketing, product, and operations to sharpen our story and offers.
• Feed market intelligence…